* Provide L2/L3 functional and technical support for Epicor ERP environments.
* Troubleshoot day-to-day ERP issues and identify root causes.
* Configure and optimize Epicor modules supporting Finance, Manufacturing, Distribution, Sales, Purchasing, Inventory, Engineering, Scheduling, MRP, and Order Management.
* Analyze existing business processes and identify opportunities for process improvement.
* Support post-implementation stabilization and ongoing ERP enhancements.
* Collaborate with IT and business teams to resolve application, integration, performance, and data issues.
Epicor Implementation & Upgrade
* Participate in new Epicor implementations, upgrades, migrations, and rollouts.
* Analyze, design, configure, develop, test, and deploy Epicor solutions.
* Support upgrades across Epicor versions, including Epicor 9, 10.x and Kinetic/11.
* Support system conversions and legacy ERP modernization initiatives.
* Develop technical specifications and implementation documentation.
* Provide user training and knowledge transfer.
The profile demonstrates experience with more than 45 Epicor installations/upgrades and work across multiple Epicor generations.
Epicor Customization & Development
* Develop and maintain Epicor customizations.
* Perform screen and form customizations.
* Develop and maintain:
* BPMs
* BAQs
* BAM
* Dashboards
* Business processes
* Global alerts
* Shop warnings
* Develop integrations using REST APIs, Service Connect, SSIS and other integration technologies.
* Work with C#, VB.NET and .NET technologies.
* Support Product Configurator and other Epicor technical components.
Reporting & Analytics
* Develop and maintain Crystal Reports and SSRS reports.
* Create complex queries, calculated fields, cross-tab reports and subreports.
* Develop dashboards and KPI/business-metric reporting.
* Convert existing reporting solutions between Crystal and SSRS where required.
* Support business users with reporting and data-analysis requirements.
Database & Performance
* Support Microsoft SQL Server and Progress databases.
* Perform SQL administration, indexing and performance tuning.
* Troubleshoot database and application performance issues.
* Analyze system bottlenecks and recommend improvements.
* Support high availability, disaster recovery and system continuity initiatives.
The source profile specifically includes SQL administration, indexing, performance tuning, log shipping, Progress databases and system-performance troubleshooting.
Manufacturing & Supply Chain
* Work with manufacturing organizations to optimize ERP-supported business processes.
* Support:
* Manufacturing
* MRP
* Job Management
* Engineering
* Scheduling
* Shop Floor / MES
* Inventory
* Purchasing
* Order Fulfillment
* Barcode/handheld solutions
* Integrate Epicor with warehouse, shipping, MES and other manufacturing systems.
* Identify opportunities to improve operational efficiency through ERP automation.
Project Management
* Lead or participate in Epicor implementation and enhancement projects.
* Manage project scope, schedules, budgets, resources and deliverables.
* Work with business and IT stakeholders across all organizational levels.
* Apply structured SDLC and project-management methodologies.
* Manage vendor relationships and coordinate technical and functional teams.
Required Qualifications
* Extensive hands-on experience with Epicor ERP / Epicor Kinetic.
* Strong combination of functional and technical Epicor expertise.
* Experience supporting manufacturing or service-oriented organizations.
* Strong experience with Epicor configuration, customization, implementation and production support.
* Experience with Epicor BAQ, BPM, BAM, Dashboards and Business Processes.
* Strong SQL/database experience.
* Experience with Crystal Reports and/or SSRS.
* Experience with .NET, C#, VB.NET or related development technologies.
* Experience with Epicor integrations and APIs.
* Strong analytical and problem-solving skills.
* Excellent communication and stakeholder-management skills.
Preferred Qualifications
* Epicor Consulting certification.
* PMP certification.
* Experience with Epicor Kinetic/11.
* Experience with Epicor Vantage, Epicor Enterprise, Prophet 21 or Avante.
* Experience with MES, Service Connect, Product Configurator, SSIS and REST APIs.
* Manufacturing process knowledge.
* Experience leading ERP upgrades and implementations.
* Experience with SOX/Sarbanes-Oxley environments.
Experience Level
Senior / Lead Consultant
The ideal candidate should be capable of operating independently as a senior technical-functional SME and working directly with client business and IT leadership.