Job Overview:
Requirement/Must Have:
• 5-8 years of experience as a Willow Ambulatory Analyst.
• MUST HAVE Willow Ambulatory Certification.
• MUST HAVE Willow Inventory Certification.
Responsibilities:
• Partner with pharmacy leadership, clinical staff, and IT project teams to serve as a subject matter expert for ambulatory and specialty pharmacy workflows.
• Configure and validate application settings to support safe and efficient outpatient pharmacy operations.
• Review and validate build performed by Application Analysts, ensuring consistency, accuracy, and adherence to governance and change-control processes.
• Coordinate and participate in ongoing operational support activities including end-user engagement, workflow validation, troubleshooting, issue analysis, and readiness assessments for build changes or workflow updates.
• Provide user support and training as needed for updated or newly introduced Willow functionality.
• Collaborate with training teams to develop or update educational materials and assist in delivering training sessions for pharmacists, technicians, and operational leaders.
• Work closely with pharmacy third-party systems to ensure integration stability, data accuracy, and consistent workflow alignment across the medication-use process.
• Collaborate with internal and external partners to support interface maintenance, identify integration-related issues, and optimize cross-system performance.
• Analyze the need for system modifications and collaborate with Epic Technical Services, associates, and third-party vendors to implement enhancements or workflow improvements.
• Provide advanced application troubleshooting and independently resolve critical application issues, integration problems, or workflow-related defects.
• Interpret pharmacy end-user requirements to determine optimal solutions within the Willow Ambulatory and Inventory framework, identifying risks, workflow gaps, and opportunities for improvement.
• Evaluate clinical and operational pharmacy workflows to ensure alignment with patient safety standards, compliance requirements, and organizational policies.
• Develop and execute test plans for new build, upgrades, medication file changes, order set updates, and configuration adjustments.
• Document all testing results and maintain appropriate traceability for regulatory, audit, and change-control needs.
• Partner with the Help Desk and support teams to address escalated issues, identify root causes, and implement sustainable resolutions for application or workflow-related problems.
• Coordinate vendor or internal stakeholder activities related to hardware, software, interfaces, and integration points impacting the Willow ecosystem.
• Provide guidance, mentorship, and technical support to Application Analysts and other team members, ensuring consistent and high-quality maintenance of the Willow environment.
Skills:
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.
• Ability to communicate effectively with stakeholders.
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.