Note: The job is a remote job and is open to candidates in USA. Decisiv provides a Service Relationship Management platform for commercial vehicle service ecosystems, connecting OEMs, dealers, fleets, and service providers. The Product Manager, SaaS will own and evolve key features across the SRM platform, driving product discovery, delivery, customer engagement, analytics, workflow improvements, and AI-enabled product opportunities.
Responsibilities
- Own the **end-to-end product lifecycle** for assigned features and functional areas of the SRM platform, from discovery and design through delivery, launch, and continuous improvement
- Drive the re-design and re-thinking of critical SaaS workflows including **Estimate Creation, Communications, Scheduling, and Parts Inventory Intelligence** - with a focus on reducing friction and delivering measurable outcomes for every persona
- Engage directly with **customers and user personas** across the Decisiv ecosystem - dealers, fleet managers, service providers, and OEM partners - to deeply understand their needs and translate insights into product decisions
- Define and track **outcome-based success metrics**, leveraging Pendo to measure feature adoption, usage patterns, and the impact of product changes
- Contribute to **OKR definition and alignment**, helping connect feature-level initiatives to broader product and business objectives
- Drive **competitive research and market analysis** across SaaS workflow tooling, service management applications, and emerging AI-enabled solutions to inform roadmap priorities and positioning
- Identify and explore opportunities to apply **AI-enabled agents and performance insights** to SRM workflows, improving speed, accuracy, and decision-making for customers across the ecosystem
- Collaborate with **UX Design and Research** to ensure features are grounded in user needs and deliver intuitive, high-quality experiences for every persona
- Lead and participate in **Agile/Scrum teams**, driving focused iteration and balancing near-term delivery with longer-term product quality and scalability
- Partner with **Customer Success and Account Management** to gather feedback, understand adoption challenges, and ensure product changes translate to customer value
- Support **product strategy discussions** alongside the CPO and Product leadership team, contributing perspectives informed by customer engagement, data, and market research
- Collaborate with **Product Marketing** on feature launches, including positioning, release communications, and customer-facing materials
Skills
- At least **3–5 years of Product Management experience** building and shipping features in B2B SaaS products, with demonstrated end-to-end ownership of a product area or functional domain
- Proven ability to **engage customers and translate insights** into well-defined requirements, user stories, and product decisions that deliver measurable value
- Experience defining and tracking **outcome-based success metrics**, using product analytics tools (Pendo, Amplitude, Mixpanel, or similar) to measure adoption and guide iteration
- Comfort navigating **multi-stakeholder environments**, aligning cross-functional teams across Engineering, Design, Customer Success, and go-to-market
- Demonstrated experience conducting **competitive research and market analysis** to inform roadmap priorities and product positioning
- Familiarity with **Agile/Scrum methodologies** and a track record of delivering iteratively in a fast-paced, collaborative team environment
- Strong **communication and storytelling skills**—able to articulate product decisions clearly to both technical and non-technical audiences, including executive leadership
- High degree of **curiosity, ownership, and accountability** - energized by complex problems, comfortable in ambiguity, and driven to see ideas through to impact
- **Bachelor's degree in Business, Engineering, or a related field**, or equivalent practical experience working closely with technical teams
- * Travel – 5%
- * Due to travel requirements, you must reside in the United Sates
- *Applicants must be currently authorized to work in the United States and must reside within the U.S. at the time of application and throughout the duration of employment. This position is not eligible for employment outside of the United States, and the company does not provide visa sponsorship for this role
- Experience with **complex, multi-sided SaaS platforms** that serve multiple user personas or connect multiple participant types within a shared ecosystem
- Exposure to **workflow-intensive or operationally complex applications**—service management, scheduling, estimating, communications, or inventory in B2B environments
- Hands-on experience or strong curiosity around **AI-enabled product features**—agents, intelligent automation, or data-driven performance insights embedded in SaaS workflows
- Familiarity with **commercial vehicle, fleet management, telematics, heavy equipment, transportation, or automotive industries**
- Experience with **OKR frameworks** and connecting feature-level work to measurable business and customer outcomes
- Familiarity with **Pendo or similar product analytics platforms** for in-app engagement tracking, usage measurement, and outcome validation
Benefits
- Remote work arrangement
Company Overview