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About brighthush
brighthush is a global technology leader that empowers customers to achieve breakthrough performance across the manufacturing, supply‑chain, and platform solutions landscape. With a deep heritage in design, engineering, and manufacturing excellence, brighthush delivers innovative solutions that enable AI, cloud, and hybrid‑cloud infrastructures for the most demanding markets. Our mission is to turn complexity into opportunity, helping customers stay ahead of the curve through relentless focus on quality, flexibility, and resilience.
As a remote‑first organization, brighthush embraces a culture of collaboration, continuous learning, and data‑driven decision making. We operate across North America, Europe, and Asia, and we are proud to support a diverse, high‑performing workforce that thrives on innovation and teamwork. If you are passionate about customer success, process improvement, and leveraging data to drive operational excellence, brighthush offers the environment, resources, and career path to help you grow.
Position Overview
The Customer Program Management Analyst (Level 1) is a critical role that bridges the gap between our customers and internal teams. Working independently on most tasks, you will manage customer orders, resolve issues, and provide actionable insights that improve on‑time delivery, quality, and customer satisfaction. This remote position offers flexibility while ensuring you remain an integral part of a high‑impact, cross‑functional team.
Key Responsibilities
- Customer Interface & Relationship Management – Serve as the primary point of contact for customers within the program management team, building trust and ensuring clear, timely communication.
- Order Management & Status Tracking – Receive, review, and monitor the status of customer orders, ensuring accurate data entry and timely updates across all stakeholders.
- Issue Identification & Resolution – Collaborate with internal and external customers to identify potential delivery bottlenecks, material shortages, or production anomalies, and coordinate cross‑functional resolution.
- Production & Logistics Coordination – Communicate customer requirements and issues during production meetings, ensuring alignment between manufacturing schedules and customer expectations.
- Root‑Cause Analysis & Corrective Action – Research issues such as material availability, forecast accuracy, EDI transmission errors, and production problems; document root causes and close issues with appropriate corrective actions.
- Data Management & Reporting – Enter detailed data into databases with speed and accuracy, maintain issue logs, and generate performance reports (e.g., open order status, on‑time delivery, return metrics, inventory buffer status).
- Trend Analysis & Continuous Improvement – Analyze recurring issues to identify trends, recommend process improvements, and support the development of new product qualification and service quotes.
- Project & Billing Tracking – Monitor project milestones, billing status, and communicate progress to both internal teams and customers.
- Mentorship & Knowledge Sharing – Assist senior team members in preparing new product quotes and share best practices with new hires.
Essential Qualifications
- Bachelor’s degree in Business, Supply Chain, Engineering, or a related field, or equivalent combination of education and experience.
- 2–4 years of relevant experience in customer program management, order fulfillment, or manufacturing operations.
- Strong understanding of manufacturing processes, scheduling, and logistics.
- Proficiency with Microsoft Office Suite (Excel, Access, Word, PowerPoint) and database management.
- Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse audiences.
- Demonstrated ability to manage multiple detailed projects under tight deadlines.
- High attention to detail, accuracy, and a proactive problem‑solving mindset.
Preferred Qualifications
- Experience with EDI (Electronic Data Interchange) systems and data integration.
- Knowledge of customer contract terms and service level agreements.
- Familiarity with advanced analytics tools (e.g., Power BI, Tableau) for performance reporting.
- Experience in a high‑volume manufacturing or supply‑chain environment.
- Previous exposure to remote collaboration tools (Teams, Slack, Jira).
Core Skills & Competencies
- Customer‑Centric Mindset – Passion for delivering exceptional service and building long‑term relationships.
- Analytical Thinking – Ability to dissect complex problems, identify root causes, and propose data‑driven solutions.
- Project Management – Skilled at planning, prioritizing, and executing tasks across multiple stakeholders.
- Communication & Influence – Strong interpersonal skills to negotiate, persuade, and collaborate effectively.
- Technical Proficiency – Comfortable with data entry, database queries, and generating actionable reports.
- Adaptability – Thrive in a fast‑moving environment, quickly learning new processes and tools.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear career pathways. As a Customer Program Management Analyst, you will:
- Progress to senior analyst or program manager roles within 2–3 years, taking on larger customer portfolios and strategic initiatives.
- Participate in cross‑functional projects that span manufacturing, logistics, and product development.
- Access continuous learning resources, including online courses, certifications, and mentorship programs.
- Engage with a global network of experts, gaining exposure to best practices across regions.
- Contribute to process improvement initiatives that shape the future of our operations.
Work Environment & Culture
brighthush’s remote‑first culture empowers you to work from anywhere while staying connected to a vibrant, collaborative community. Our core values—innovation, integrity, and inclusion—guide every decision and interaction. You’ll enjoy:
- Flexible work hours that accommodate different time zones.
- Regular virtual team meetings, town halls, and knowledge‑sharing sessions.
- Access to state‑of‑the‑art collaboration tools and a robust digital infrastructure.
- A supportive environment that encourages experimentation, learning, and growth.
- Recognition programs that celebrate achievements and milestones.
Compensation & Benefits
The base salary for this role ranges from $61,000 to $81,000 annually, depending on experience and qualifications. In addition to competitive pay, brighthush offers:
- Target short‑term incentive (STI) compensation aligned with company performance.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off, including vacation, sick leave, and holidays.
- Professional development budget and tuition reimbursement.
- Wellness programs, mental‑health resources, and employee assistance programs.
- Equity or stock‑option opportunities for eligible employees.
Why Join brighthush?
As a Customer Program Management Analyst, you will be at the forefront of delivering value to our customers while shaping the future of manufacturing excellence. You’ll work alongside passionate professionals who are dedicated to innovation, quality, and continuous improvement. If you are driven by data, thrive in a collaborative environment, and want to make a tangible impact, brighthush is the place for you.
Ready to take the next step in your career? Apply today and become part of a team that turns complexity into opportunity.
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