About brighthush
brighthush is a leading provider of cutting‑edge software solutions for the automotive retail industry. With a mission to empower dealerships to deliver exceptional customer experiences, we combine industry expertise with innovative technology to streamline operations, boost sales, and enhance profitability. Our culture is built on collaboration, continuous learning, and a commitment to excellence. As a rapidly growing organization, brighthush offers a dynamic work environment where your ideas can shape the future of automotive technology.
Position Overview
We are seeking an enthusiastic, customer‑centric Entry‑Level Customer Training Specialist who thrives on travel and enjoys building relationships with dealership leaders. In this role, you will be the bridge between our software and the end users, ensuring a smooth transition to brighthush’s platform and delivering top‑notch training and support. You will spend approximately 80% of your time on the road, visiting dealerships across the country, customizing solutions, and coaching staff to maximize the value of our products.
Why Travel? Why brighthush?
- Experience the automotive industry first‑hand by working with a diverse portfolio of dealerships.
- Build a professional network that spans across regions and roles.
- Develop a deep understanding of how technology transforms retail operations.
- Enjoy the freedom of a mobile lifestyle while working for a supportive, forward‑thinking company.
Key Responsibilities
- On‑Site Implementation: Travel to dealership locations to install, configure, and customize the brighthush software suite based on each client’s unique needs.
- Training & Enablement: Deliver engaging, hands‑on training sessions to dealership managers, sales teams, and support staff, ensuring they can confidently use the platform.
- Customer Support: Provide ongoing assistance to clients via phone, email, and video conferencing, troubleshooting issues and gathering feedback for continuous improvement.
- Pre‑ and Post‑Visit Preparation: Conduct needs assessments, prepare training materials, and follow up with clients after installation to gauge satisfaction and identify upsell opportunities.
- Collaboration with Sales & Product Teams: Share insights from the field to inform product enhancements and refine training content.
- Documentation: Maintain accurate records of training sessions, client feedback, and implementation status in our CRM system.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, Communications, or a related field (or equivalent professional experience).
- Strong verbal and written communication skills, with the ability to present complex concepts in a clear, engaging manner.
- Valid driver’s license and reliable transportation; a clean driving record (no more than two moving violations in the past three years, no OVI/DUI/DWI violations in the past five years).
- Comfortable with frequent travel (approximately 80% of the time) and the ability to work independently while representing brighthush.
- Reliable home internet connection with sufficient bandwidth for video conferencing and remote collaboration.
- Outgoing, friendly personality with a passion for customer service and technology.
Preferred Qualifications
- Experience in a customer‑facing role within the automotive, retail, or technology sectors.
- Prior exposure to software implementation or training environments.
- Knowledge of dealership operations, sales processes, or inventory management.
- Proficiency with Microsoft Office Suite, CRM platforms, and remote collaboration tools.
- Ability to speak multiple languages (English plus any additional language is a plus).
Skills & Competencies
- Customer‑First Mindset: Anticipate client needs and deliver solutions that exceed expectations.
- Adaptability: Thrive in dynamic, fast‑paced environments and adjust to varying dealership cultures.
- Problem‑Solving: Diagnose technical issues quickly and propose effective resolutions.
- Time Management: Prioritize tasks across multiple sites and ensure on‑time delivery of training and support.
- Team Collaboration: Work seamlessly with sales, product, and support teams to align on client goals.
- Data‑Driven Decision Making: Use metrics and client feedback to refine training approaches and improve adoption rates.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you will:
- Progress to a Senior Training Specialist or Implementation Lead role within 2–3 years.
- Gain exposure to product development, enabling you to influence future releases.
- Participate in leadership training programs that sharpen your communication, negotiation, and project management skills.
- Earn certifications in software training, customer success, or automotive technology through our partnership with industry bodies.
- Benefit from mentorship by seasoned professionals who have a proven track record of success in the automotive tech space.
Work Environment & Company Culture
brighthush fosters a culture of innovation, respect, and work‑life balance. We offer:
- A flexible, mobile‑first approach that allows you to manage your schedule while staying connected to the team.
- Regular virtual town halls and in‑person retreats to strengthen community and share best practices.
- A non‑smoking, health‑focused workplace that encourages wellness through on‑site fitness classes and healthy snack options.
- Inclusive hiring practices that celebrate diversity and promote equal opportunity for all employees.
Compensation & Benefits
We offer a competitive salary range of $50,000 – $52,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:
- Medical, dental, and vision insurance plans with comprehensive coverage.
- Life insurance and a flexible health savings account (HSA).
- 401(k) retirement plan with up to 6% company match.
- Paid vacation, sick days, and eight paid holidays each year.
- Referral bonuses for bringing talented peers into the brighthush family.
- Professional development stipend for courses, certifications, and conferences.
- Travel allowances and mileage reimbursement for all business trips.
How to Apply
Ready to embark on an exciting journey that blends technology, travel, and customer success? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the brighthush team. We’re eager to hear how your skills and passion align with our mission to revolutionize the automotive retail experience.
Join brighthush Today
As a forward‑thinking organization, brighthush is committed to creating an inclusive environment where every employee can thrive. If you’re a motivated, customer‑focused professional who loves to travel and wants to make a tangible impact on the automotive industry, we want to hear from you. Apply now and become part of a team that’s shaping the future of dealership technology.
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