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About brighthush
brighthush is a leading innovator in automotive software solutions, empowering dealerships across North America to streamline operations, enhance customer engagement, and drive profitability. With a mission to transform the automotive retail experience through cutting‑edge technology, brighthush blends deep industry expertise with a passion for customer success. Our culture is built on collaboration, continuous learning, and a commitment to work‑life balance, ensuring every team member feels valued, challenged, and inspired to grow.
Position Overview
As an Entry‑Level Customer Training Specialist, you will be the bridge between brighthush’s advanced software platform and the dealerships that rely on it. Traveling approximately 80% of the time, you will work both independently and as part of a dynamic implementation team to install, configure, and train dealership staff on our solutions. Your role is pivotal in ensuring a seamless transition for each customer, fostering long‑term relationships, and driving adoption of brighthush’s technology.
Key Responsibilities
- On‑Site Implementation: Travel to dealership locations to install and configure the brighthush software suite, tailoring settings to meet each dealership’s unique operational needs.
- Customized Training: Deliver engaging, hands‑on training sessions to key dealership personnel, covering everything from basic navigation to advanced reporting features.
- Stakeholder Engagement: Meet with dealership management to assess requirements, gather feedback, and ensure alignment between business goals and software capabilities.
- Follow‑Up Support: Provide post‑installation support via phone, email, and video conferencing, addressing questions, troubleshooting issues, and reinforcing best practices.
- Documentation & Reporting: Maintain accurate records of installation progress, training attendance, and customer feedback; prepare reports for internal stakeholders.
- Continuous Learning: Participate in a structured 2‑3 month training program that includes classroom instruction, on‑the‑job shadowing, and mentorship to deepen product knowledge and industry insight.
- Collaboration: Work closely with sales, technical support, and product teams to relay customer insights that inform future product enhancements.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field, or equivalent professional experience.
- Strong verbal and written communication skills, with the ability to present complex concepts in a clear, concise manner.
- Outgoing, friendly personality that builds rapport quickly with diverse stakeholders.
- Valid driver’s license with a clean driving record (no more than two moving violations in the past three years and no OVI/DUI/DWI violations in the past five years).
- Reliable personal transportation and the ability to travel up to 80% of the time.
- Stable home internet connection with sufficient bandwidth for video conferencing and remote collaboration.
- Basic technical aptitude and a willingness to learn new software tools rapidly.
Preferred Qualifications
- Experience in a customer‑facing role within the automotive or retail technology sector.
- Previous training or instructional experience, especially in a corporate or B2B environment.
- Knowledge of dealership operations, such as inventory management, service scheduling, or customer relationship management.
- Proficiency with Microsoft Office Suite, Zoom, and other collaboration platforms.
- Demonstrated ability to work independently, manage time effectively, and adapt to changing priorities.
Skills & Competencies
- Presentation Skills: Ability to design and deliver engaging training sessions that cater to varied learning styles.
- Problem‑Solving: Quick analytical thinking to troubleshoot installation or usage issues on the fly.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Team Collaboration: Comfortable working in cross‑functional teams, sharing insights, and supporting peers.
- Adaptability: Thrives in a fast‑paced, evolving environment and embraces continuous improvement.
- Organizational Skills: Strong attention to detail and the ability to manage multiple projects simultaneously.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you will gain exposure to every facet of our product ecosystem, from technical implementation to customer success. Successful performers can progress to roles such as Senior Implementation Specialist, Customer Success Manager, or Product Trainer. We offer:
- Structured mentorship programs with seasoned professionals.
- Access to internal learning portals, certifications, and industry conferences.
- Clear career pathways and regular performance reviews to align goals.
- Opportunities to contribute to product roadmap discussions based on frontline insights.
Work Environment & Culture
brighthush fosters a collaborative, inclusive, and dynamic workplace. Our values center on innovation, integrity, and empowerment. You’ll find a supportive team that celebrates successes, encourages open communication, and values work‑life balance. Highlights include:
- Flexible remote work options for non‑travel days.
- Team‑building retreats and quarterly company events.
- Open‑door leadership and transparent decision‑making.
- Commitment to diversity, equity, and inclusion across all levels.
Compensation & Benefits
We offer a competitive salary range of $50,000 – $52,000 per year, supplemented by a comprehensive benefits package designed to support your health, financial security, and personal growth:
- Medical, dental, and vision insurance plans.
- Life insurance and a Health Savings Account (HSA).
- 401(k) retirement plan with up to 6% company match.
- Paid vacation, sick leave, and eight paid holidays.
- Referral bonuses for bringing top talent to brighthush.
- Professional development stipend and tuition reimbursement.
- Non‑smoking, health‑focused workplace environment.
How to Apply
Ready to embark on a rewarding journey with brighthush? Click the link below to submit your application and join a team that’s redefining the automotive software landscape.
Closing Statement
If you’re passionate about technology, love engaging with people, and thrive in a travel‑heavy, fast‑paced environment, the Entry‑Level Customer Training Specialist role at brighthush is your next career milestone. Bring your enthusiasm, curiosity, and commitment to excellence, and help us empower dealerships to reach new heights of efficiency and customer satisfaction. We can’t wait to welcome you aboard!
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