Summary: The Cigna Group is dedicated to improving the health and vitality of those they serve. As an Enrollment/Billing Associate Representative at Evernorth, you will support patients with specialty pharmacy and infusion services by explaining financial responsibilities and securing payment information.
Responsibilities:
- Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
- Proactively contact patients to review coverage details and securely obtain payment information when applicable
- Create accurate and timely patient financial responsibility letters based on documented insurance benefits
- Review patient accounts to identify enrollment needs and initiate appropriate outreach
- Enter and update patient demographic and referral information to support timely care delivery
- Communicate patient updates effectively to internal partners to ensure alignment and continuity
- Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality
Required Qualifications:
- High school diploma or GED
- 1+ years of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
- Strong verbal and written communication skills with the ability to explain information clearly and compassionately
- Proficiency with computers and Microsoft Office applications
- Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
Preferred Qualifications:
- Experience with insurance verification, billing, or enrollment processes
- Familiarity with medical terminology
- Previous experience supporting specialty pharmacy, infusion services, or healthcare operations
Required Skills: Healthcare, Billing, Insurance Verification, Enrollment Processes, Microsoft Office, Medical Terminology, Specialty Pharmacy Operations, Infusion Services
Benefits: Monday–Friday, 9 AM–5:30 PM EST, Eligibility for an annual bonus plan, Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs., 401(k), Company paid life insurance, Tuition reimbursement, A minimum of 18 days of paid time off per year, Paid holidays, Leaves of absence.