Are you passionate about helping others and thrive in a fast-paced,
patient-focused environment? IWP (Injured Workers Pharmacy) is seeking a
dedicated and compassionate Enrollment Coordinator to join our team! As the
first point of contact within IWP for injured Workers, you'll play a crucial
role in educating new patients and guiding them through the enrollment process
for our specialized Workers Compensation pharmacy services.
This position is fully remote; however, during the training period, the selected
candidate must be able to travel to Andover, MA for in-person training for a
week or two during the 90-day training period.
The hours for this position are 11:30am to 8:00PM EDT (10:30am - 7:00pm CDT,
9:30am - 6:00 PM MDT, 8:30am to 5:00pm PDT)
What You’ll Do
Serve as the initial point of contact for patients referred by Law Firms and
Practice Groups via inbound and outbound calls
Educate patients about the value and benefits of IWP’s services while
completing the intake process using persuasive communication techniques to
encourage enrollment
Gathering information from referrals to convert them to active patients
during the enrollment call to ensure a smooth first experience with IWP
Coordinate and follow up with patients referred by physicians, and law firms
via telephone and text who have enrolled but do not yet need assistance with
prescriptions
Manage daily work queues with attention to detail by having a
results-oriented mindset to drive urgency
Uphold quality assurance standard by consistently meeting Key Performance
Indicators (KPIs) and maintain accurate documentation of all contacts
Use your problem solving, communication, and time management skills to
collaborate with Sales, Enrollment, Customer Service (Patient Experience),
and Pharmacy teams to resolve any issues or delays with patient shipments
Take ownership of each interaction and go the extra mile to deliver a
positive patient experience, being empathetic and demonstrating compassion
What You'll Need to Succeed
2+ years of customer service experience (inside sales, account management,
call center, hospitality or other client facing roles)
Sales experience
Healthcare industry experience is a plus
Experience with CRM software like HubSpot or similar
Bilingual in Spanish (required)
Strong Problem-solving abilities and a proactive mindset
Excellent organization and time management skills
Exceptional attention to detail and commitment to accuracy
Clear, professional verbal and written communication skills
Ability to thrive in a fast moving, team-oriented call center environment
Flexibility and adaptability in response to changing priorities or procedures
Proficient documentation and follow up skills
Why Join IWP?
At Injured Workers Pharmacy (IWP), we’re more than just a pharmacy — we’re the
Patient Advocate Pharmacy. Every day, we make a real difference in the lives of
injured workers around the country by ensuring fast, hassle-free access along
with No upfront or out-of-pocket costs for the medications they need.
As a specialized home delivery pharmacy focused on workers compensation, we
partner with medical professionals, attorneys, and insurance carriers to help
injured workers get back on their feet and live full, productive lives.
But what truly sets us apart? Our people. At IWP, you’ll find a team that’s
passionate, driven, and united by a shared mission of helping injured workers in
a time of need. We foster a culture of collaboration, open thinking, and yes —
we have fun doing it.
If you’re looking for a career with purpose, a team that supports you, and a
place where you can grow, IWP is the place to be. We offer competitive pay,
outstanding benefits, and exciting opportunities for advancement. Check us out
online at www.iwpharmacy.com [http://www.iwpharmacy.com].
Make A Difference With IWP
Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy,
helping injured workers around the country access their prescription medications
with ease. As a specialized workers’ compensation home delivery pharmacy, we
collaborate with the legal, medical, and insurance communities to help injured
workers return to a productive life. At IWP we believe in our service, but it’s
the people who make it a great place to work. We value our employees and strive
for a culture of teambuilding, open mindedness, and fun. If that sounds like
something you’d like to be part of, we’d love to hear from you! Your
compensation will include a competitive salary, generous benefits, and
opportunities for growth and development.
We are dedicated to attracting and retaining top talent with competitive and
fair compensation. The salary range for this role is $22/hr - $25/hr.
IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of
race, creed, color, religion, national origin, sex, sexual orientation, gender
identity, age, physical or mental disability, or any other basis covered by
appropriate law. All employment decisions are made on the basis of
qualifications, merit, and business need. IWP is committed to providing
reasonable accommodations for qualified individuals with physical and mental
disabilities in our job application procedures. If you need assistance or an
accommodation due to a disability, you may contact us at
human-resources@dwpsolutions.com [humanresources@IWPharmacy.com] We will make
a determination on your request for reasonable accommodation on a case-by-case
basis.