Employee Relations HR Advisor (Shared Services)
We are seeking an experienced
Employee Relations HR Advisor
to join a high-volume HR Shared Services team. In this role, you will serve as the first point of contact for employees and people leaders, providing guidance on HR policies, workplace concerns, and employee relations matters. This position is heavily phone-based, requiring excellent communication skills, sound judgment, and the ability to manage a high volume of inbound calls and HR cases while delivering exceptional customer service.
Key Responsibilities
• Serve as the primary contact for employees and managers regarding HR policies, procedures, workplace concerns, and employment-related questions.
• Handle a high volume of inbound phone calls and case inquiries in a fast-paced shared services environment.
• Provide guidance on employee relations topics including performance management, corrective action, workplace conduct, attendance, leave policies, and company procedures.
• Research, investigate, and resolve employee concerns while ensuring consistency, confidentiality, and compliance with company policies.
• Document interactions, investigations, and resolutions within an HR case management system.
• Partner with Payroll, Benefits, and other HR support teams to resolve escalated employee inquiries.
• Educate employees and managers on HR policies, available resources, and best practices.
• Prioritize multiple cases simultaneously while meeting service level expectations and quality standards.
• Identify trends and recommend process improvements to enhance the employee experience.
Required Qualifications
• 2+ years of Human Resources experience in Employee Relations preferably in a shared services environment
• Experience supporting employees and managers in a high-volume, customer-focused environment.
• Strong experience handling employee inquiries via phone and case management systems.
• Ability to interpret and explain HR policies, procedures, and employment practices.
• Experience working with HRIS and case management platforms such as SAP, Workday, ServiceNow, or similar systems.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Preferred Qualifications
• Experience supporting a large corporate or enterprise environment.
• Bilingual English/Spanish is a plus.
• Experience conducting employee relations investigations is preferred.
Ideal Candidate
• Excellent verbal communication skills with confidence handling back-to-back phone calls throughout the day.
• Strong customer service mindset with the ability to build trust and rapport.
• Skilled at managing sensitive and confidential information with professionalism.
• Exceptional problem-solving, organizational, and time management abilities.
• Comfortable working independently while collaborating within a shared services team.
• Adaptable, detail-oriented, and able to thrive in a fast-paced, metrics-driven environment.
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