Position Purpose:
The purpose of this position is, but is not limited to, performing processing activities in the Customer Service Department. Processing activities may include data entry, scanning, and auditing. Secondary responsibilities include special projects as assigned and back-up phone support as required.
This is a remote eligible, seasonal, full-time non-exempt position. Position reports to the Supervisor of Business Processing/Business Administration .
Positional Responsibilities:
Processing of current and new business according to procedure including, but not limited to:
Data entry
Mail
Scanning
Bin Management
Auditing
Batch & Prep
Ensure commitments to customers are met
General understanding and knowledge of TASC’s products, services, and processes
Includes TASC operating systems associated with this position
Provide input and feedback to process and product management and improvement opportunities to ensure commitments to customers are met
Participate in problem resolution and continuous improvement efforts
Includes effective documentation and communication to appropriate parties ensuring customer satisfaction
Demonstrate effective communication between shifts
Operate within TASC’s guidelines pursuant to the Employee Handbook and all Policies and Procedures
Perform additional duties as requested by Supervisor and/or Management
Minimal financial impact through processing activities
Assist in front line phone back up and system processing as needed or directed
Positional Competencies:
Ability to learn and use multiple systems simultaneously including Microsoft Office
Moderate alphanumeric data entry speed of “X” per minute
Skills in mathematics to calculate data or solve practical problems
Ability to multi-task, manage time effectively and great attention to detail and accuracy
Qualifications:
Education or equivalency to a high school diploma (preferred)
Minimum 1-year experience working in professional office environment (preferred)
Corporate Core Competencies:
Drive Action and Results
Take on new opportunities with enthusiasm
Achieve results even in tough circumstances
Take personal accountability for decisions and actions
Adapt to Change
Operate effectively when things are uncertain
Proactively acquire and evaluate information and adapt approach to match shifting demands/situations
Rebound from setbacks
Embrace Innovation
Create new and better ways to approach challenges and develop solutions
Learn through experimentation
Encourage feedback and seek opportunities to work better/smarter/faster
Show personal commitment and take action to continuously improve
Create Diversity and Foster Collaboration
Actively bring, seek, engage and honor diverse perspectives
Identify and address barriers to inclusion to ensure equity and center belonging
Work collaboratively and build partnerships to meet shared objectives
TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.
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