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About brighthush
Welcome to brighthush, the world’s leading off‑price retailer that blends style, value, and an unforgettable shopping experience. With a global footprint spanning more than 1,200 stores and a robust distribution network, brighthush is committed to delivering high‑quality merchandise at unbeatable prices. Our culture is built on innovation, teamwork, and a relentless focus on customer satisfaction. Whether you’re working in one of our flagship stores, a state‑of‑the‑art distribution center, or a dynamic home office, you’ll find a place where your ideas matter, your growth is supported, and your contributions shape the future of retail.
Position Overview
As a Retail Customer Experience Coordinator at brighthush Store 0676 in Roanoke, VA, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer interaction is seamless, friendly, and memorable. Your role blends people management, operational excellence, and a passion for loyalty programs to create a culture of service that keeps shoppers coming back.
Key Responsibilities
- Team Leadership & Coaching: Oversee daily front‑end Associates, assigning registers, coordinating breaks, and providing real‑time coaching to maintain high service standards.
- Customer Experience Champion: Model exemplary customer service, engage with shoppers, and resolve concerns promptly to ensure a positive in‑store experience.
- Training & Development: Design and deliver training sessions on front‑end principles, product knowledge, and loyalty program promotion. Mentor new hires and help Associates grow into leadership roles.
- Operational Excellence: Ensure the store floor is clean, organized, and compliant with visual merchandising standards. Monitor POS coverage and adjust staffing as needed.
- Performance Management: Set clear performance expectations, conduct regular feedback sessions, and recognize outstanding achievements.
- Compliance & Safety: Enforce all labor laws, company policies, and safety protocols. Promote a safe environment for both customers and staff.
- Shrink & Loss Prevention: Participate in store shrink reduction initiatives, reporting suspicious activity, and supporting loss prevention strategies.
- Program Promotion: Actively promote brighthush’s loyalty and credit programs, guiding customers through enrollment and benefits.
- Data & Reporting: Track key metrics such as sales per register, customer satisfaction scores, and training completion rates. Provide accurate, timely reports to management.
- Continuous Improvement: Identify opportunities to enhance store operations, customer flow, and team efficiency. Collaborate with store leadership to implement best practices.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual presentation.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Ability to multitask in a fast‑paced environment and adapt to changing priorities.
- Proven track record of coaching and developing team members.
- Flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent; associate’s degree preferred.
Preferred Qualifications
- Experience managing POS systems and handling cash transactions.
- Background in loyalty program promotion and customer retention strategies.
- Knowledge of labor regulations and compliance requirements.
- Proficiency in Microsoft Office Suite and retail management software.
- Demonstrated ability to analyze performance data and drive actionable insights.
Key Skills & Competencies
- Leadership & Team Building
- Customer Service Excellence
- Operational Planning & Execution
- Training & Development
- Problem Solving & Decision Making
- Communication & Interpersonal Skills
- Time Management & Prioritization
- Data Analysis & Reporting
- Adaptability & Resilience
Career Growth & Development
At brighthush, your career trajectory is as dynamic as the retail landscape. Starting as a Retail Customer Experience Coordinator, you’ll have the opportunity to progress into roles such as Store Manager, District Manager, or even corporate positions in operations, merchandising, or customer experience strategy. We invest heavily in professional development through:
- Structured leadership training programs
- Mentorship from seasoned executives
- Cross‑functional project assignments
- Access to online learning platforms and certifications
- Annual leadership summits and networking events
Whether you aspire to lead a single store or a region, brighthush provides the tools, resources, and support to turn your ambitions into reality.
Work Environment & Culture
Our culture is defined by:
- Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
- Collaboration: Teamwork is at the core of our success; we thrive on shared ideas and collective problem‑solving.
- Innovation: From store layout to loyalty tech, we continuously experiment to enhance the customer journey.
- Employee Well‑Being: We prioritize work Apply for this job