About brighthush
Welcome to brighthush, a global leader in off‑price retail that blends style, savings, and sustainability. With a portfolio of iconic brands, brighthush has become synonymous with exceptional value and a vibrant shopping experience. Our mission is simple: deliver high‑quality merchandise at unbeatable prices while fostering a culture of integrity, innovation, and community impact. As a Fortune 100 company, we invest heavily in our people, technology, and the communities we serve, ensuring that every employee has the tools and support to thrive.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, fast‑moving environment that rewards creativity, initiative, and a passion for customer service. We’re looking for a Customer Experience Coordinator who can elevate the in‑store experience, lead a team of Associates, and champion our loyalty programs. If you thrive in a collaborative setting, enjoy coaching others, and are driven by measurable results, we want you on our team.
Key Responsibilities
- Customer Experience Leadership: Serve as the face of brighthush at the front of the store, ensuring every guest receives prompt, courteous, and personalized service.
- Team Management: Oversee a high‑performing team of Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
- Training & Development: Design and deliver training modules on front‑end principles, product knowledge, and loyalty program promotion. Mentor Associates to build confidence and skill.
- Operational Excellence: Maintain a clean, organized, and visually appealing store environment that aligns with the brand’s merchandising standards.
- Issue Resolution: Address customer concerns swiftly and professionally, turning potential complaints into opportunities for loyalty and satisfaction.
- Performance Metrics: Monitor and report on key performance indicators such as sales per associate, customer satisfaction scores, and shrink reduction targets.
- Compliance & Safety: Enforce all labor laws, company policies, and safety protocols to protect both staff and customers.
- Collaboration with Management: Partner with store leadership to identify training needs, set priorities, and provide constructive feedback.
- Promote Loyalty Programs: Actively promote brighthush’s credit and loyalty programs, ensuring customers understand the benefits and how to enroll.
- Continuous Improvement: Participate in store shrink reduction initiatives, safety audits, and process improvement projects.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual display standards.
- Proven ability to multi‑task and manage competing priorities in a fast‑paced environment.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Adaptability to changing directions and unexpected situations.
- Team‑player mindset, collaborating effectively with peers and supervisors.
- Availability to work a flexible schedule, including nights, weekends, and holidays.
Preferred Qualifications
- Experience with POS systems and cash handling procedures.
- Background in coaching or training staff on customer service best practices.
- Knowledge of loyalty program enrollment and promotion strategies.
- Demonstrated commitment to safety and compliance standards.
Skills & Competencies
- Leadership & Team Building
- Customer Relationship Management
- Problem‑Solving & Decision Making
- Data Analysis & Performance Tracking
- Time Management & Prioritization
- Conflict Resolution & Negotiation
- Technology Proficiency (POS, Microsoft Office, Retail Analytics)
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll gain exposure to:
- Advanced leadership development programs that prepare you for store management roles.
- Cross‑functional projects that broaden your understanding of merchandising, supply chain, and marketing.
- Mentorship from senior leaders who share insights on strategic decision‑making.
- Access to online learning platforms covering retail analytics, customer experience design, and operational excellence.
Work Environment & Culture
Our stores are more than just retail spaces—they’re community hubs where employees feel valued and empowered. At brighthush, you’ll experience:
- A culture of honesty, integrity, and transparency.
- Inclusive hiring practices that celebrate diversity and promote equal opportunity.
- Open‑door communication channels that encourage feedback and innovation.
- Team‑building events, recognition programs, and employee appreciation initiatives.
- Commitment to sustainability, with initiatives that reduce waste and promote responsible sourcing.
Compensation & Benefits
While the starting hourly rate for this role ranges from $14.25 to $14.75, your actual compensation will reflect your experience, skills, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package, including:
- Associate discount on all brighthush merchandise.
- Health, dental, and vision insurance (with options for HSA and FSA).
- 401(k) retirement plan with company contributions and matching for eligible employees.
- Paid time off: holidays, vacation, sick leave, and parental leave.
- Employee assistance programs (EAP), smoking cessation support, and bereavement leave.
- Childcare and cell phone discounts, pet insurance, and legal insurance.
- Auto and home insurance discounts, scholarship programs, and adoption assistance.
- Short‑term and long‑term disability coverage.
- Referral bonuses and recognition awards.
How to Apply
Ready to elevate the customer experience and lead a high‑performing team? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion and expertise can help us continue to deliver exceptional value to our customers.
Equal Opportunity Employer
brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected characteristic. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
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