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About brighthush
brighthush has been a trailblazer in the off‑price retail sector for over twenty years, redefining how shoppers discover premium fashion, home décor, and lifestyle products at a fraction of the price. Our flagship stores are more than just retail spaces; they are vibrant community hubs where style meets affordability, and every customer interaction becomes an opportunity to create lasting memories. With a footprint that spans the United States, Canada, and select international markets, brighthush thrives on a foundation of innovation, inclusivity, and an unwavering pursuit of excellence.
At brighthush, we believe that our people are our greatest asset. We nurture a culture that celebrates diversity, encourages collaboration, and rewards curiosity. Whether you’re stepping into one of our flagship locations, working behind the scenes in our distribution centers, or engaging with customers in a fast‑paced retail environment, you’ll find endless opportunities to grow, learn, and make an impact.
Position Overview
As a Retail Customer Experience Coordinator (Part‑Time) at brighthush, you will be the heartbeat of our front‑of‑store operations. Your primary mission is to craft unforgettable customer experiences, guide a team of associates, and uphold the highest standards of service, safety, and brand integrity. This role is ideal for a motivated, customer‑centric individual who thrives in a dynamic environment and is eager to lead, mentor, and inspire.
What Your Day Looks Like
Picture yourself stepping into a bustling brighthush store, greeted by the scent of fresh merchandise and the hum of friendly conversations. Your day begins with a quick huddle, where you align with your team on the day’s goals, address any overnight updates, and set the tone for exceptional service. Throughout the shift, you’ll:
- Greet every customer with a warm smile and a genuine interest in their needs.
- Monitor and adjust staffing levels to ensure seamless customer flow.
- Coach associates on product knowledge, visual merchandising, and upselling techniques.
- Resolve customer concerns swiftly, turning challenges into opportunities for loyalty.
- Collaborate with store leadership on daily operational priorities.
- Participate in community outreach events that strengthen our local presence.
Key Responsibilities
- Lead by Example: Set the standard for customer service excellence through active engagement and a positive demeanor.
- Team Leadership: Supervise and coach front‑end associates, ensuring they possess the knowledge and confidence to deliver personalized service and promote loyalty programs.
- Operational Oversight: Assign registers, manage POS coverage, and coordinate breaks to maintain optimal staffing levels and seamless customer flow.
- Store Presentation: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
- Customer Advocacy: Address customer concerns promptly, turning potential issues into positive experiences and reinforcing customer loyalty.
- Strategic Collaboration: Work closely with store management to execute the store plan, prioritize tasks, and provide real‑time updates on progress and challenges.
- Learning & Development: Partner with the Learning & Development team to identify training needs, develop coaching plans, and track associate performance.
- Compliance & Safety: Ensure adherence to all labor laws, company policies, and safety protocols, fostering a culture of honesty, integrity, and confidentiality.
- Loss Prevention: Support shrink reduction initiatives and safety awareness programs, contributing to a secure and efficient store environment.
- Community Engagement: Participate in store promotions, events, and community outreach activities to strengthen brand presence and customer engagement.
- Flexibility & Initiative: Perform additional duties as assigned by store leadership, demonstrating adaptability and a proactive mindset.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display standards.
- Exceptional communication and organizational skills, with meticulous attention to detail.
- Ability to multitask effectively in a high‑energy, fast‑paced environment.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
- Proven track record of training and mentoring team members to achieve performance goals.
- Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.
- Basic proficiency with POS systems and retail technology platforms.
Preferred Qualifications
- Experience in a large, multi‑brand retail environment similar to brighthush’s flagship stores.
- Knowledge of loyalty program structures and the ability to promote them effectively.
- Background in safety compliance and store shrink reduction initiatives.
- Leadership training or certification in retail management.
- Fluency in multiple languages to serve a diverse customer base.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering memorable experiences and building lasting relationships.
- Leadership & Coaching: Ability to inspire, develop, and empower associates to reach their full potential.
- Problem‑Solving: Quick, decisive action to resolve customer concerns and operational challenges.
- Communication: Clear, concise, and persuasive verbal and written communication skills.
- Adaptability: Comfortable adjusting to changing priorities, schedules, and store dynamics.
- Team Collaboration: Strong interpersonal skills that foster a supportive and inclusive team environment.
- Data‑Driven Decision Making: Comfortable using sales metrics and performance data to guide coaching and store strategy.
Career Growth & Development Opportunities
At brighthush, your career path is as dynamic as the retail landscape. Starting as a Retail Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, customer service, and team leadership. brighthush offers:
- Structured mentorship programs that pair you with seasoned leaders.
- Access to internal training modules covering merchandising, inventory management, and leadership fundamentals.
- Clear promotion tracks to roles such as Store Manager, Assistant Store Manager, and District Manager.
- Cross‑departmental learning opportunities, including supply chain, visual merchandising, and e‑commerce.
- Annual leadership conferences and workshops to broaden your skill set and network with industry peers.
Work Environment & Company Culture
brighthush’s culture is built on the pillars of Respect, Innovation, and Accountability. Employees enjoy:
- A collaborative, inclusive workplace that values diverse perspectives.
- Open communication channels, from daily huddles to town‑hall meetings.
- Recognition programs that celebrate both individual and team achievements.
- Opportunities to contribute to community initiatives and sustainability projects.
- A supportive environment that encourages work‑life balance, especially for part‑time roles.
Compensation & Benefits
Starting pay for this part‑time position ranges from $14.50 to $15.00 per hour, commensurate with experience and skill level. brighthush offers a comprehensive benefits package for eligible associates, including:
- Employee discount on brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Employee assistance programs (EAP) and wellness resources.
- Professional development stipends and tuition reimbursement.
- Discounts on childcare, cell phone plans, and pet insurance.
- Opportunities for paid parental leave and adoption assistance.
Location & Schedule
Position based at brighthush Store 0167, Strongsville, OH. The role requires flexibility to cover a variety of shifts, including evenings, weekends, and holidays, to meet the needs of our customers and store operations.
Why Join brighthush?
brighthush is more than a retailer; it’s a community of passionate individuals dedicated to delivering exceptional value and service. As a Retail Customer Experience Coordinator, you’ll:
- Shape the daily experience of thousands of customers.
- Lead a team that feels empowered, supported, and recognized.
- Build a foundation for a long‑term career in retail leadership.
- Enjoy a culture that values innovation, collaboration, and personal growth.
- Benefit from competitive pay, robust benefits, and a supportive work environment.
Ready to Make an Impact?
If you’re a customer‑first leader with a passion for retail excellence, we invite you to bring your energy, creativity, and dedication to brighthush. Join us in redefining the off‑price shopping experience and building a brighter future together.
Apply Today and become a vital part of the brighthush family!
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