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Welcome to brighthush – Where Value Meets Vision
At brighthush, we’re not just redefining the off‑price retail experience; we’re reshaping the way people shop, connect, and feel valued. With a footprint that spans more than 30 countries, we bring iconic brands to shoppers who crave quality without the premium price tag. Our mission is simple yet powerful: deliver high‑quality merchandise at prices that make a difference in everyday lives. We do this by fostering a culture of diversity, collaboration, and continuous learning, empowering every team member to grow personally and professionally while shaping unforgettable shopping moments.
Position Overview: The Pulse of Every Store
As a Front‑Line Customer Experience Coordinator at brighthush, you will be the heartbeat of our retail operations. You will lead a dynamic team of Associates, ensuring that every customer interaction is memorable, every store environment is inviting, and every loyalty program engagement is seamless. Your leadership will directly influence store performance, customer satisfaction, and brand reputation.
Why This Role Matters
Retail is evolving. Customers now expect a personalized, friction‑free experience that blends the convenience of digital tools with the warmth of in‑store service. In this role, you’ll bridge that gap by:
- Driving daily sales and loyalty program adoption.
- Cultivating a culture of service excellence.
- Optimizing store operations for maximum efficiency.
- Mentoring Associates to become future leaders.
Key Responsibilities
- Customer Experience Leadership: Model exceptional service by engaging with customers, resolving concerns swiftly, and fostering a culture of honesty and integrity.
- Team Management: Oversee a diverse group of Associates, assign registers, coordinate breaks, and guarantee coverage during peak periods.
- Training & Development: Design and deliver training modules on front‑end principles, personalized service, and loyalty program promotion. Mentor Associates to elevate their performance.
- Operational Excellence: Maintain a clean, organized store layout, enforce store plans, and prioritize tasks to meet daily objectives.
- Communication & Collaboration: Provide clear, timely updates to management and Associates, and collaborate on training needs and performance improvement plans.
- Compliance & Safety: Adhere to all labor laws, company policies, and safety protocols. Champion a safe, inclusive environment for both staff and shoppers.
- Sales & Loyalty Promotion: Drive sales of credit and loyalty programs, ensuring Associates are equipped to upsell and cross‑sell effectively.
- Loss Prevention & Shrink Reduction: Participate in store shrink reduction initiatives, report discrepancies, and implement preventive measures.
- Continuous Improvement: Identify opportunities for process enhancements, customer engagement strategies, and operational efficiencies.
- Data‑Driven Decision Making: Analyze daily sales reports, foot traffic data, and customer feedback to inform tactical adjustments.
- Community Engagement: Represent brighthush at local events, fostering relationships with community partners and enhancing brand visibility.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and visual display standards.
- Exceptional communication and organizational skills, with meticulous attention to detail.
- Ability to multitask in a fast‑paced environment and adapt to changing priorities.
- Proven track record of training and coaching team members to achieve performance goals.
- Flexibility to work a variety of shifts, including nights, weekends, and holidays.
- Commitment to upholding brighthush’s values of integrity, customer focus, and teamwork.
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) and POS systems.
- High school diploma or equivalent; associate’s degree in business, hospitality, or related field preferred.
Preferred Qualifications
- Experience with point‑of‑sale (POS) systems and cash handling procedures.
- Knowledge of loyalty program structures and benefits.
- Background in loss prevention or inventory management.
- Proficiency in data analysis tools for tracking sales and customer metrics.
- Demonstrated ability to lead cross‑functional projects and influence change.
- Experience in a high‑volume retail environment with a focus on customer experience.
- Certification in retail management or customer service excellence.
Skills & Competencies
- Leadership: Inspires and motivates teams, fosters a positive work environment, and leads by example.
- Customer‑Centric Mindset: Anticipates customer needs, resolves issues with empathy, and creates memorable interactions.
- Analytical Thinking: Interprets sales data, identifies trends, and implements actionable improvements.
- Problem‑Solving: Quickly addresses operational challenges and develops effective solutions.
- Collaboration: Works seamlessly with store managers, merchandising teams, and corporate partners.
- Adaptability: Thrives in a dynamic retail environment, embracing change and continuous learning.
- Time Management: Prioritizes tasks efficiently, ensuring high productivity during peak periods.
- Technology Savvy: Comfortable with POS systems, inventory software, and basic data analytics tools.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will:
- Gain exposure to store operations, merchandising, and corporate initiatives.
- Access leadership development programs, mentorship, and cross‑departmental projects.
- Progress to roles such as Store Manager, District Manager, or Corporate Operations Lead.
- Participate in ongoing training workshops, e‑learning modules, and industry conferences.
- Earn certifications in retail management, customer service excellence, and loss prevention.
- Receive regular performance reviews with clear pathways for advancement.
- Benefit from a structured career ladder that rewards initiative and results.
Work Environment & Company Culture
brighthush fosters an inclusive, energetic, and supportive workplace. Our values—Integrity, Customer Focus, Teamwork, and Innovation—guide every decision. You’ll enjoy:
- A collaborative team atmosphere where ideas are valued and celebrated.
- Opportunities to contribute to community outreach and sustainability initiatives.
- Regular feedback loops, performance reviews, and recognition programs.
- Access to a vibrant store culture that blends retail excitement with professional growth.
- A culture that encourages experimentation, learning from failure, and celebrating successes.
- Employee resource groups that support diversity, equity, and inclusion.
- Flexible scheduling options to support work‑life balance.
Compensation & Benefits
While the starting pay range for this role is USD $14.25 to $14.75 per hour, actual compensation is determined by your experience, skills, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:
- Health, dental, and vision insurance (with HSA and FSA options).
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
- Employee discount program across all brighthush brands.
- Wellness programs, including Employee Assistance Program (EAP) and smoking cessation support.
- Professional development allowances and tuition reimbursement.
- Auto and home insurance discounts, pet insurance, and legal assistance.
- Adoption assistance, scholarship programs, and other family‑friendly benefits.
- Access to a corporate wellness portal with fitness challenges and health resources.
- Employee referral bonuses for bringing in top talent.
Why brighthush is the Place to Grow
Our commitment to continuous learning means you’ll never stop evolving. We invest in your growth through:
- Mentorship from seasoned leaders who have walked the path you’re on.
- Access to cutting‑edge retail technology and data analytics tools.
- Opportunities to lead cross‑functional initiatives that shape the future of retail.
- Recognition programs that celebrate both individual and team achievements.
- A culture that rewards curiosity, innovation, and a passion for customer delight.
- Regular hackathons and idea‑generation sessions to drive process improvements.
- Annual leadership retreats that foster networking and strategic thinking.
How to Apply
Ready to elevate your retail career and make a tangible impact at brighthush? Click the link below to submit your application and join a team that values innovation, customer delight, and personal growth.
Closing Statement
At brighthush, we’re not just a retailer; we’re a community of passionate individuals who believe in delivering value, fostering growth, and creating unforgettable shopping moments. As a Customer Experience Coordinator, you’ll be at the forefront of this mission, shaping the day‑to‑day experience of our customers and driving the success of our stores. If you thrive in a fast‑paced, collaborative environment and are eager to lead, train, and inspire, we want to hear from you. Join us and help us continue to set the standard for off‑price retail excellence.
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