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Welcome to brighthush – Driving Innovation on the Road
At brighthush, we’re not just building software; we’re reshaping the automotive dealership experience. Our cloud‑based platform empowers dealers to streamline operations, elevate customer engagement, and unlock new revenue streams. Trusted by thousands of dealerships across North America, brighthush blends cutting‑edge technology with a human‑centric approach, ensuring every client can thrive in a rapidly evolving market.
Why This Role is a Game‑Changer
As an Entry‑Level Customer Training Specialist, you become the living bridge between our technology and the people who use it daily. You’ll travel extensively—about 80% of the time—to dealership sites, installing, configuring, and customizing our solutions to fit each client’s unique workflow. You’ll also deliver engaging training sessions, provide ongoing support, and guide dealerships through a smooth transition from legacy systems to brighthush’s integrated platform. This role offers a rare blend of travel, hands‑on technical work, and direct customer interaction—all while building a foundation for a rewarding career in technology implementation and customer success.
Key Responsibilities
- On‑Site Implementation: Travel to dealership locations to install, configure, and customize brighthush software, ensuring seamless integration with existing processes.
- Customer Training: Deliver engaging, interactive training sessions to dealership staff, covering system navigation, best practices, and troubleshooting.
- Needs Assessment: Meet with dealership management to understand operational requirements, gather feedback, and tailor solutions to each client’s workflow.
- Follow‑Up Support: Provide remote support from your home office, including troubleshooting, answering questions, and conducting post‑implementation check‑ins.
- Documentation: Create clear, concise training materials, user guides, and implementation reports for internal use and client reference.
- Team Collaboration: Work closely with senior implementation specialists, product managers, and customer success teams to refine training content and improve deployment processes.
- Continuous Learning: Participate in a 2‑ to 3‑month training program that includes classroom instruction, on‑the‑job mentorship, and hands‑on experience at partner dealerships.
- Quality Assurance: Conduct post‑implementation reviews to ensure that all system functionalities are fully operational and that clients are satisfied.
Essential Qualifications
- Bachelor’s degree in Business, Information Technology, or a related field—or equivalent professional experience.
- Willingness and ability to travel approximately 80% of the time, including weekends and holidays as needed.
- Outgoing, friendly personality with strong interpersonal skills.
- Excellent written and verbal communication skills, capable of translating technical concepts into clear, actionable guidance.
- Reliable transportation and a valid driver’s license with fewer than two moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
- Reliable home internet connection with sufficient bandwidth for video conferencing and remote support.
- Basic technical aptitude and a passion for learning new software tools.
Preferred Qualifications
- Experience in a customer‑facing role within the automotive or retail technology sector.
- Prior exposure to software implementation or training environments.
- Knowledge of dealership operations, such as inventory management, sales, or service processes.
- Demonstrated ability to manage multiple projects simultaneously and meet tight deadlines.
- Proficiency in Microsoft Office Suite, especially PowerPoint and Excel.
Skills & Competencies for Success
- Customer‑Centric Mindset: A genuine desire to help clients succeed and a knack for anticipating their needs.
- Adaptability: Ability to thrive in dynamic environments, adjust to new challenges, and learn quickly on the job.
- Problem‑Solving: Strong analytical skills to diagnose issues and devise effective solutions.
- Presentation Skills: Confidence in delivering clear, engaging presentations to diverse audiences.
- Time Management: Efficiently juggle travel schedules, on‑site work, and remote support responsibilities.
- Team Player: Collaborative spirit that values feedback and works well with cross‑functional teams.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a Customer Training Specialist, you’ll gain exposure to every facet of our implementation lifecycle, positioning you for future roles such as:
- Senior Implementation Specialist
- Customer Success Manager
- Product Trainer / Learning & Development Lead
- Implementation Project Manager
- Solution Architect (with additional technical training)
We provide ongoing professional development through internal workshops, industry conferences, and access to online learning platforms. Mentorship from seasoned experts ensures you’re always growing and ready to take on new challenges.
Work Environment & Company Culture
brighthush fosters a collaborative, inclusive, and high‑energy environment where every voice matters. Our culture is built on:
- Innovation: Encouraging creative problem‑solving and continuous improvement.
- Transparency: Open communication across all levels, from leadership to new hires.
- Work‑Life Balance: Flexible scheduling, remote support options, and a non‑smoking workplace.
- Recognition: Regular shout‑outs, performance bonuses, and career advancement opportunities.
- Diversity & Inclusion: Commitment to a diverse workforce and inclusive hiring practices.
Compensation & Benefits
We offer a competitive salary range of $50,000 – $52,000 per year, commensurate with experience and performance. In addition, you’ll enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision insurance plans.
- Life insurance and a Health Savings Account (HSA).
- 401(k) retirement plan with up to 6% company match.
- Paid vacation, sick days, and eight paid holidays.
- Referral bonuses for bringing top talent to brighthush.
- Professional development stipend and tuition reimbursement for relevant courses.
- Employee wellness programs and a supportive, non‑smoking environment.
Why Join brighthush?
By joining brighthush, you’ll become part of a forward‑thinking organization that values innovation, customer success, and employee growth. You’ll travel to exciting dealership locations, work with cutting‑edge technology, and build lasting relationships with clients who rely on your expertise to drive their business forward. If you’re passionate about technology, love traveling, and thrive in a fast‑paced, customer‑centric environment, this role is the perfect launchpad for a dynamic career in tech implementation and customer success.
Ready to Take the Next Step?
We’re excited to hear from motivated, customer‑focused professionals ready to make an impact. If you’re eager to travel, train, and transform dealership operations, apply today and start your journey with brighthush.
and become a key player in our mission to empower automotive dealerships worldwide.
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