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About brighthush
brighthush is a trailblazing fintech pioneer on a mission to transform the way restaurants and hospitality businesses manage payments. By delivering frictionless, real‑time payment solutions, we empower food‑service operators to focus on what they do best—creating unforgettable dining experiences—while we handle the complexities of transactions, reconciliation, and compliance. Our rapid growth trajectory has positioned us as a key player in the Southeast Asian market, and we’re now expanding our footprint across the globe.
At brighthush, we believe that technology should be accessible, intuitive, and most importantly, human‑centric. That philosophy drives everything we do—from product design to customer interactions. As a customer‑first company, we’re looking for passionate, bilingual professionals who can embody our values and help us deliver world‑class support to our diverse clientele.
Why Join brighthush?
When you become part of the brighthush family, you’ll experience:
- Impactful Work: Your support interactions directly influence the success of restaurants worldwide.
- Fast‑Paced Innovation: Collaborate with product, engineering, and sales teams to shape the next generation of payment solutions.
- Career Growth: Structured learning paths, mentorship programs, and clear promotion tracks.
- Inclusive Culture: A diverse, remote‑first environment that values collaboration, transparency, and continuous improvement.
- Competitive Compensation: Market‑aligned base salary, performance bonuses, and comprehensive benefits.
- Flexibility: Remote work from anywhere in the Philippines with flexible hours to support work‑life balance.
Key Responsibilities
As a Customer Support Specialist at brighthush, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and empathetic assistance. Your day‑to‑day tasks will include:
- Responding to inbound customer queries via email, chat, and phone in both English and Mandarin.
- Diagnosing and troubleshooting technical and functional issues related to our payment platform.
- Escalating complex problems to the appropriate internal teams while maintaining clear communication with customers.
- Documenting solutions and updating knowledge base articles to improve self‑service resources.
- Monitoring customer sentiment and identifying patterns that inform product improvements.
- Participating in on‑call rotations to support peak usage periods, including weekends and holidays.
- Collaborating with cross‑functional teams—Product, Engineering, and Sales—to provide feedback and drive continuous improvement.
Essential Qualifications
We’re looking for candidates who meet the following criteria:
- 1–2 years of proven customer support experience, preferably in a tech or fintech environment.
- Fluency in English and Mandarin (both written and spoken).
- Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
- Demonstrated ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
- Problem‑solving mindset with a proactive approach to identifying root causes.
- Experience using customer support platforms (e.g., Zendesk, Freshdesk, Intercom) and CRM systems.
- Comfortable working in a remote environment with a reliable internet connection and a quiet workspace.
- High school diploma or equivalent; a bachelor’s degree is a plus.
Preferred Qualifications
While not mandatory, the following attributes will set you apart:
- Previous experience in the fintech or payment industry.
- Knowledge of POS systems and restaurant operations.
- Experience with data analysis tools (Excel, Google Sheets) to track support metrics.
- Familiarity with agile methodologies and cross‑functional collaboration.
- Additional language skills (e.g., Cantonese, Tagalog) are a bonus.
Skills & Competencies
Success at brighthush requires a blend of technical acumen and soft skills:
- Customer‑Centric Mindset: Passion for solving customer problems and delivering exceptional service.
- Technical Literacy: Comfortable navigating web applications, APIs, and basic troubleshooting steps.
- Analytical Thinking: Ability to interpret data, spot trends, and propose actionable insights.
- Collaboration: Strong teamwork skills, with a willingness to share knowledge and support peers.
- Adaptability: Thrive in a dynamic environment where priorities shift quickly.
- Attention to Detail: Meticulous record‑keeping and documentation.
- Time Management: Efficiently juggle multiple tickets while meeting SLA targets.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in our people. As a Customer Support Specialist, you will have access to:
- Structured onboarding that covers product knowledge, support tools, and company culture.
- Monthly learning sessions featuring product deep dives, industry trends, and soft‑skill workshops.
- Mentorship from senior support engineers and product managers.
- Clear promotion pathways: Customer Support Specialist → Senior Specialist → Team Lead → Manager.
- Cross‑departmental projects that allow you to broaden your skill set and visibility.
- Annual performance reviews with actionable feedback and personalized development plans.
Work Environment & Culture at brighthush
Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:
- Flexible working hours that accommodate your personal commitments.
- Regular virtual team huddles, town‑hall meetings, and informal “coffee chat” sessions.
- A culture of continuous feedback, where ideas are welcomed and celebrated.
- Access to a digital wellness program, including meditation guides, fitness challenges, and mental health resources.
- Annual virtual retreats and quarterly hackathons that foster creativity and camaraderie.
Compensation & Benefits
While specific figures vary based on experience and role, we offer a competitive package that includes:
- Base salary aligned with market standards for the Philippines.
- Performance‑based bonuses tied to individual and team metrics.
- Health and dental insurance coverage for you and your immediate family.
- Paid time off (PTO) and public holidays.
- Professional development stipend for courses, certifications, and conferences.
- Flexible work‑from‑home stipend to support your home office setup.
- Employee referral program with attractive rewards.
How to Apply
Ready to take the next step in your career and help shape the future of restaurant payments? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to learn how your skills, experience, and passion align with our mission.
Click the link below to apply directly through our careers portal. We look forward to welcoming you to the brighthush family!
Apply for this job