About brighthush
brighthush is a forward‑thinking, global leader in the food and beverage sector, dedicated to delivering healthier, more sustainable products to consumers worldwide. With a portfolio that spans dairy, plant‑based alternatives, and nutrition‑focused offerings, brighthush is at the forefront of innovation, leveraging data, technology, and a customer‑centric mindset to shape the future of food. Our mission is simple yet powerful: to bring health through food to as many people as possible. We do this by combining cutting‑edge science, responsible sourcing, and a culture that values collaboration, creativity, and continuous improvement.
As part of our commitment to excellence, brighthush is expanding its customer service and analytics teams to support our growing global operations. We are looking for a motivated, detail‑oriented Customer Service Specialist who can bridge the gap between data, logistics, and customer satisfaction. If you thrive in a fast‑paced, data‑driven environment and want to make a tangible impact on how we serve our customers, we want to hear from you.
Why Join brighthush?
At brighthush, you’ll be part of a mission‑driven organization that is redefining the food industry. We empower our people to innovate, experiment, and grow—both professionally and personally. Working remotely, you’ll enjoy the flexibility to balance your life while contributing to a global team that values diversity, sustainability, and continuous learning.
Role Overview
This entry‑level, full‑time role places you at the heart of our operations, acting as the linchpin between internal teams and external partners. Your responsibilities will span data reporting, logistics coordination, contract management, and customer service excellence—all while maintaining the highest standards of accuracy and professionalism.
Key Responsibilities
- Data Reporting & Analysis: Collect, clean, and analyze data from multiple sources (SAP, Power BI, Excel) to generate actionable insights for cross‑functional teams.
- Logistics Coordination: Plan and monitor the movement of goods, manage shipping schedules, and liaise with freight forwarders and internal stakeholders to ensure on‑time delivery.
- Contract Management: Draft, review, and maintain contracts with suppliers, logistics partners, and service providers, ensuring compliance with company policies and regulatory requirements.
- Customer Service Excellence: Act as the first point of contact for internal and external inquiries, resolving issues promptly and maintaining a high level of customer satisfaction.
- Process Improvement: Identify bottlenecks in data workflows, logistics, and contract processes, and propose solutions to enhance efficiency and accuracy.
- Collaboration: Work closely with Finance, Operations, Procurement, and IT teams to align data, logistics, and contractual obligations with business objectives.
- Reporting to Leadership: Prepare regular status reports and dashboards for senior management, highlighting key metrics, trends, and recommendations.
Essential Qualifications
- Higher education in Economics, Finance, Logistics, Management, or a closely related field.
- Strong analytical mindset with proven experience in data analysis, reporting, or a similar role.
- Proficiency in Microsoft Excel (advanced formulas, pivot tables, macros) and familiarity with SAP.
- Excellent written and verbal communication skills in Ukrainian; proficiency in English is a plus.
- Detail‑oriented, organized, and capable of managing multiple priorities in a remote setting.
- Demonstrated ability to work collaboratively across departments and with external partners.
Preferred Qualifications
- Experience in a customer service or operations role within the manufacturing or food industry.
- Hands‑on experience with Power BI or other business intelligence tools.
- Knowledge of logistics software (e.g., TMS, WMS) and contract management systems.
- Prior exposure to SAP modules such as MM, SD, or FI.
- Experience in a remote work environment, showcasing self‑discipline and strong time‑management skills.
Skills & Competencies
- Analytical Thinking: Ability to interpret complex data sets and translate findings into clear, actionable recommendations.
- Problem‑Solving: Proactive approach to identifying issues and implementing effective solutions.
- Communication: Clear, concise communication with stakeholders at all levels.
- Adaptability: Comfortable navigating change and adjusting priorities in a dynamic environment.
- Customer‑Centric Mindset: Commitment to delivering exceptional service and fostering positive relationships.
- Technical Proficiency: Advanced Excel skills, SAP familiarity, and basic knowledge of Power BI.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist, you will have the opportunity to:
- Progress into senior analytics or operations roles, such as Data Analyst, Logistics Coordinator, or Contract Manager.
- Participate in cross‑functional projects that span finance, procurement, and supply chain, broadening your skill set.
- Access internal training programs, including SAP certification courses, Power BI workshops, and leadership development modules.
- Mentorship from experienced professionals across the organization, fostering continuous learning and career development.
Work Environment & Culture at brighthush
Our remote work model empowers you to balance professional responsibilities with personal commitments. You will be part of a vibrant, inclusive culture that values diversity, innovation, and sustainability. Key highlights include:
- Flexible working hours to accommodate different time zones and personal schedules.
- Regular virtual team meetings, town halls, and social events to foster collaboration and camaraderie.
- Access to cutting‑edge technology and tools that streamline workflows and enhance productivity.
- A commitment to sustainability, with initiatives that reduce environmental impact and promote responsible sourcing.
Compensation & Benefits
While specific salary details are tailored to individual experience and market conditions, brighthush offers a competitive compensation package that includes:
- Competitive base salary aligned with industry standards.
- Generous paid time off (PTO) and holiday schedule.
- Health and wellness benefits, including medical, dental, and vision coverage.
- Employee assistance programs and mental health resources.
- Professional development budget for courses, certifications, and conferences.
- Performance‑based bonuses and recognition programs.
How to Apply
Ready to join a team that is reshaping the food industry? Click the link below to submit your application and take the first step toward an exciting career with brighthush.
Closing Statement
At brighthush, we are passionate about creating healthier, more sustainable food solutions for people worldwide. As a Customer Service Specialist, you will play a pivotal role in ensuring that our operations run smoothly, our data is accurate, and our customers receive the exceptional service they deserve. If you are eager to grow, innovate, and make a real difference, we encourage you to apply today and become part of our dynamic, global team.
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