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About brighthush
brighthush is not just another fintech company – we are a movement that is reshaping how individuals and businesses across the United Kingdom and Ireland access, manage, and grow their financial lives. With a portfolio that blends innovative insurance premium financing, flexible payment solutions, and cutting‑edge digital platforms, we empower millions of customers to achieve their financial goals with confidence, transparency, and ease.
Our mission is simple yet powerful: to deliver customer‑centric financial products that fuse technology, trust, and accessibility. We do this by building products that are intuitive, compliant, and designed with the end‑user in mind. Every line of code, every policy update, and every customer interaction is guided by the same principle – put the customer first.
At brighthush, culture is more than a buzzword. It is the foundation of everything we do. We champion collaboration, continuous learning, and a relentless focus on delighting our customers. Whether you are a seasoned professional or a recent graduate, you will find a supportive environment where your ideas are heard, your growth is nurtured, and your impact is felt across the entire organization.
Role Overview
As a Customer Experience Advisor at brighthush, you will be the frontline ambassador of our brand, ensuring that every customer receives timely, accurate, and friendly support. Working remotely from anywhere in the United Kingdom, you’ll handle inbound calls, process payments, update records, and resolve inquiries with a blend of empathy and efficiency. This role is ideal for individuals who thrive in fast‑paced environments, possess a passion for service excellence, and are eager to grow within a dynamic fintech ecosystem.
Key Responsibilities
- Customer Interaction: Answer inbound calls and respond to emails or chat inquiries with professionalism and a customer‑first mindset.
- Payment Processing: Accurately process payments, refunds, and adjustments using our secure, cloud‑based transaction platform.
- Data Management: Update and maintain customer records in our CRM system, ensuring data integrity and compliance with GDPR.
- Issue Resolution: Diagnose and resolve customer concerns, escalating complex issues to the appropriate specialist teams.
- Product Knowledge: Stay current on brighthush’s product offerings, policy changes, and industry trends to provide informed guidance.
- Performance Metrics: Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
- Team Collaboration: Participate in regular team huddles, share best practices, and contribute to continuous improvement initiatives.
Essential Qualifications
- UK residency and eligibility to work in the United Kingdom.
- Strong verbal and written communication skills in English.
- Excellent attention to detail and a commitment to accuracy.
- Ability to work independently in a remote setting while maintaining high productivity.
- Comfortable using multiple digital tools (CRM, ticketing systems, Microsoft Office Suite).
- Valid DBS check (or willingness to undergo one).
- High school diploma or equivalent; higher education is a plus.
Preferred Qualifications
- Previous experience in customer service, call centre, or financial services.
- Knowledge of insurance or finance terminology.
- Experience with remote work environments and virtual collaboration tools.
- Multilingual abilities (e.g., Welsh, French, Spanish) are an advantage.
- Demonstrated problem‑solving skills and a proactive attitude.
Skills & Competencies
- Communication: Clear, concise, and empathetic communication across all channels.
- Technical Proficiency: Quick learner of new software and digital platforms.
- Time Management: Ability to juggle multiple tasks while meeting deadlines.
- Adaptability: Thrive in a fast‑moving environment with evolving processes.
- Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
- Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
Career Growth & Learning Opportunities
At brighthush, we invest heavily in the professional development of our team. As a Customer Experience Advisor, you will have access to:
- Structured onboarding and mentorship programs.
- Regular training sessions on product updates, compliance, and soft‑skills enhancement.
- Clear career pathways to roles such as Senior Advisor, Team Lead, or Specialist in Finance Operations.
- Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
- Annual performance reviews with actionable feedback and growth plans.
Work Environment & Culture at brighthush
Our remote‑first culture means you can work from the comfort of your home, a co‑working space, or any location that inspires you. We provide:
- Fully equipped home office stipend to ensure you have the tools you need.
- Flexible working hours that accommodate your personal commitments.
- Regular virtual team events, including game nights, wellness sessions, and knowledge‑sharing webinars.
- A supportive manager who champions your success and well‑being.
- A culture of transparency, where ideas are welcomed and decisions are data‑driven.
Compensation & Benefits
We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition to the base salary, you will enjoy:
- Generous paid time off (PTO) and public holidays.
- Company‑matched pension scheme to secure your future.
- Health and wellbeing benefits, including mental health support and gym membership discounts.
- Employee referral bonuses and performance‑based incentives.
- Access to a digital learning platform with courses on fintech, customer service excellence, and personal development.
How to Apply
Ready to join a forward‑thinking fintech team that values your voice and rewards your dedication? Click the link below to submit your application and take the first step toward an exciting career at brighthush.
We look forward to welcoming you to the brighthush family, where your passion for customer service will help shape the future of financial empowerment.
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