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About brighthush
brighthush is a trailblazing direct‑to‑consumer (D2C) food brand that is redefining healthy eating for the modern, on‑the‑go lifestyle. With a mission to make nutritious meals more convenient, accessible, and genuinely enjoyable, brighthush delivers a curated range of wholesome products straight to customers’ doors. Our brand is built on transparency, sustainability, and a deep commitment to the well‑being of everyday people who care about what they put in their bodies. As we expand our reach and deepen our customer relationships, we’re looking for a passionate, customer‑centric professional to join our team as a Customer Experience Executive.
Why brighthush?
At brighthush, we believe that exceptional customer service is the cornerstone of brand loyalty. We’re a fast‑growing, purpose‑driven company that values innovation, collaboration, and continuous improvement. As a member of our CX team, you’ll have the opportunity to shape the customer journey, influence product development, and contribute to a culture that celebrates empathy, creativity, and data‑driven decision making.
Key Responsibilities
1. Deliver Outstanding Customer Support
- Respond to inbound inquiries across email, live chat, and social media with speed, warmth, and professionalism.
- Resolve complaints, order issues, and product questions while maintaining high customer satisfaction scores.
- Track response times and ensure adherence to service level agreements (SLAs).
2. Manage Order & Issue Resolution
- Collaborate with fulfillment, logistics, and quality teams to investigate and resolve order delays, missing parcels, and damaged goods.
- Process refunds, replacements, and escalations in accordance with company policies.
- Document recurring issues and flag patterns to product and operations teams for continuous improvement.
3. Craft Clear, On‑Brand Communication
- Draft concise, friendly, and on‑brand responses that reflect brighthush’s voice and values.
- Proactively follow up with customers on open or unresolved issues to ensure closure and satisfaction.
- Support retention initiatives through thoughtful post‑purchase outreach and loyalty programs.
4. Generate Insightful Reporting & Analytics
- Log all interactions and resolutions in the CX platform (e.g., Zendesk) for auditability and trend analysis.
- Surface customer feedback and recurring themes to inform product enhancements and operational efficiencies.
- Assist in building and maintaining FAQ documentation and response templates to streamline support.
Essential Qualifications
- Experience: Minimum 2 years in a customer service, CX, or client‑facing role, preferably within D2C or e‑commerce environments.
- Tools: Hands‑on experience with Zendesk or a comparable CX ticketing platform.
- Communication: Excellent written English—warm, professional, and concise; adept at handling difficult conversations with empathy.
- Mindset: Proactive problem‑solver with strong follow‑through; comfortable working independently in a remote, asynchronous setting.
Preferred Qualifications
- Background in food, wellness, or lifestyle brands.
- Familiarity with Shopify order management.
- Experience with social media customer care (Instagram, Facebook).
- Knowledge of data analytics tools (e.g., Google Analytics, Tableau) for trend identification.
Skills & Competencies
- Customer‑first mindset with a passion for delivering memorable experiences.
- Strong analytical skills to identify patterns and recommend actionable improvements.
- Excellent time‑management and organizational abilities in a fast‑paced environment.
- Adaptability to evolving processes, tools, and customer expectations.
- Team‑player attitude with the ability to collaborate across cross‑functional teams.
Career Growth & Learning Opportunities
At brighthush, we invest in our people’s growth. As a Customer Experience Executive, you’ll have access to:
- Mentorship from senior CX leaders and product managers.
- Regular training sessions on industry best practices, new tools, and emerging customer trends.
- Clear career pathways to roles such as CX Manager, Product Owner, or Operations Lead.
- Opportunities to lead cross‑functional projects that directly impact product development and customer satisfaction.
Work Environment & Company Culture
brighthush embraces a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team operates across multiple time zones, but we maintain a strong sense of community through:
- Weekly virtual coffee chats and knowledge‑sharing sessions.
- Monthly all‑hands meetings to celebrate wins and align on strategy.
- A culture of transparency, where feedback is encouraged and acted upon.
- Inclusive hiring practices that celebrate diverse perspectives and experiences.
Compensation & Perks
While the base hourly rate for this part‑time role is $8 USD, brighthush offers a comprehensive benefits package that includes:
- Flexible scheduling to accommodate your personal commitments.
- Access to a curated selection of brighthush products at discounted rates.
- Professional development budget for courses, certifications, or conferences.
- Health & wellness stipend to support your physical and mental well‑being.
- Regular team‑building events and virtual retreats.
How to Apply
Ready to make a tangible impact on the lives of health‑conscious consumers? Submit your resume and a brief cover letter explaining why you’re the perfect fit for brighthush’s Customer Experience team. Highlight any relevant experience with D2C brands, CX platforms, and your passion for delivering exceptional service.
Join brighthush Today
We’re excited to welcome a dedicated, empathetic, and proactive Customer Experience Executive to our growing team. If you thrive in a remote, fast‑moving environment and want to help shape the future of healthy eating, we want to hear from you. Apply now and become a key driver of customer delight at brighthush.
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