About brighthush
At brighthush, we believe that every customer interaction is an opportunity to create lasting value. As a leading retailer in the consumer goods sector, brighthush blends innovative merchandising with a customer‑centric culture that empowers our associates to deliver exceptional service. Our stores are more than just shopping destinations; they are vibrant communities where people feel welcomed, respected, and inspired to return. If you thrive in a fast‑paced environment, love coaching others, and are passionate about elevating the customer experience, brighthush offers the platform to grow, learn, and make a real impact.
Why This Role Matters
The Customer Experience Coordinator is the linchpin between front‑end associates and the broader retail strategy. By leading a team of Associates, you ensure that every customer leaves the store satisfied, engaged, and more likely to become a loyal patron. Your leadership will shape the day‑to‑day rhythm of the store, influence sales performance, and reinforce brighthush’s commitment to integrity, safety, and continuous improvement.
Key Responsibilities
- Team Leadership & Coaching: Oversee a diverse group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods. Mentor staff on customer engagement techniques, loyalty program promotion, and store merchandising standards.
- Customer Interaction: Lead by example—engage with customers, personalize service, and resolve concerns swiftly. Promote loyalty programs, credit offerings, and special promotions to enhance revenue streams.
- Operational Excellence: Maintain a clean, organized, and safe store environment. Monitor inventory displays, signage, and visual merchandising to align with brand guidelines.
- Performance Management: Set clear expectations, provide constructive feedback, and recognize achievements. Track key metrics such as sales per associate, customer satisfaction scores, and shrink reduction targets.
- Communication & Collaboration: Serve as the primary liaison between Associates and store management. Communicate priorities, share progress updates, and advocate for team needs.
- Compliance & Safety: Enforce labor laws, company policies, and safety protocols. Conduct regular safety briefings and ensure a secure environment for both staff and customers.
- Continuous Improvement: Identify process gaps, propose solutions, and collaborate with senior leadership on initiatives that drive efficiency and customer delight.
- Additional Duties: Participate in store shrink reduction programs, assist with inventory audits, and support special events or seasonal campaigns as needed.
Essential Qualifications
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual presentation.
- Proven ability to manage multiple tasks simultaneously while maintaining high attention to detail.
- Excellent verbal and written communication skills, capable of delivering clear instructions and feedback.
- Demonstrated commitment to honesty, integrity, and confidentiality in all interactions.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Basic proficiency with point‑of‑sale (POS) systems and retail software.
Preferred Qualifications
- Experience in loyalty program management or customer retention initiatives.
- Knowledge of labor regulations and compliance best practices.
- Background in safety training and incident prevention.
- Track record of driving sales growth through customer engagement.
- Experience in training and developing retail associates.
Core Skills & Competencies
- Leadership & Team Building
- Customer Relationship Management (CRM)
- Conflict Resolution & Problem Solving
- Data Analysis & Performance Metrics
- Time Management & Prioritization
- Adaptability & Resilience
- Technology Savvy (POS, inventory systems, Microsoft Office)
Career Growth & Learning Opportunities
At brighthush, we invest in our people. As a Customer Experience Coordinator, you will have access to:
- Structured leadership development programs that prepare you for higher management roles.
- Mentorship from senior executives who share their industry insights.
- Cross‑functional training in merchandising, supply chain, and marketing.
- Opportunities to lead special projects, such as store redesigns or digital initiatives.
- Continuous learning through webinars, workshops, and certification courses.
Work Environment & Company Culture
brighthush fosters a culture of collaboration, innovation, and respect. Our stores are dynamic, inclusive spaces where every associate’s voice is heard. We celebrate diversity, encourage open dialogue, and reward creativity. The work environment is fast‑moving yet supportive, with a focus on teamwork, accountability, and personal growth.
Compensation, Perks, and Benefits
While the starting hourly rate for this role ranges from $19.42 to $19.92, your total compensation package will be shaped by your experience, performance, and the value you bring to the team. In addition to competitive pay, brighthush offers:
- Employee discount on all retail merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Flexible spending accounts (FSA) for health and dependent care.
- Life and disability insurance.
- Paid parental leave, holidays, and vacation time.
- Employee assistance program (EAP) for mental health support.
- Wellness initiatives, including smoking cessation programs.
- Discounts on childcare, cell phone plans, and pet insurance.
- Credit union membership benefits and referral bonuses.
- Scholarship and adoption assistance programs for eligible employees.
How to Apply
Ready to take the next step in your retail career? Join brighthush and help us create unforgettable customer experiences. Click the link below to submit your application and become part of a team that values innovation, integrity, and growth.
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Equal Opportunity Statement
brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.
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