About brighthush
brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 30 countries and a portfolio that includes flagship brands such as TJ Maxx, Marshalls, HomeGoods, HomeSense, Sierra, Winners, and TK Maxx, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning.
Our mission is simple: to provide shoppers with a curated, surprise‑filled experience that feels both premium and accessible. Behind every successful store is a team of passionate associates who embody our core values—honesty, integrity, and a relentless commitment to customer delight. As we expand our footprint, we’re looking for talented individuals who can help us elevate the front‑end experience and drive loyalty across our retail network.
Why Join brighthush?
- Be part of a Fortune 100 company that sets industry standards for off‑price retail.
- Work in a dynamic, fast‑paced environment that rewards creativity and initiative.
- Enjoy a comprehensive benefits package, including health, dental, vision, retirement plans, and unique perks such as employee discounts, pet insurance, and a scholarship program.
- Access continuous learning opportunities—from on‑the‑job training to leadership development programs.
- Experience a culture that celebrates diversity, promotes work‑life balance, and encourages every team member to grow.
Key Responsibilities
As the Customer Experience Coordinator, you will be the frontline ambassador for brighthush’s brand promise. Your role will involve:
- Lead by Example: Engage with every customer, ensuring prompt, courteous service and a welcoming store atmosphere.
- Team Leadership: Oversee a team of associates at the front of the store, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
- Training & Mentorship: Develop and deliver training sessions on front‑end principles, customer personalization, and loyalty program promotion.
- Customer Issue Resolution: Address and resolve customer concerns swiftly, maintaining a positive experience and fostering repeat visits.
- Store Operations: Ensure associates execute tasks in line with the store plan, prioritize activities, and maintain a clean, organized environment.
- Communication: Provide clear, accurate updates to management and associates regarding priorities, progress, and feedback.
- Compliance & Safety: Uphold all labor laws, policies, and procedures; promote safety awareness and maintain a secure store environment.
- Performance Metrics: Support shrink reduction initiatives, monitor sales and loyalty program metrics, and collaborate with management to improve performance.
- Continuous Improvement: Identify opportunities for process enhancements, share best practices, and champion a culture of honesty and integrity.
Essential Qualifications
- Minimum 1 year of retail experience, with at least 6 months in a leadership or supervisory role.
- Strong understanding of merchandising techniques and visual display standards.
- Proven ability to multitask in a fast‑paced environment while maintaining attention to detail.
- Excellent verbal and written communication skills.
- Adaptability to changing priorities and unexpected situations.
- Team‑player mindset with a collaborative approach to problem solving.
- Availability to work flexible schedules, including nights, weekends, and holidays.
Preferred Qualifications
- Experience with point‑of‑sale (POS) systems and register management.
- Background in customer loyalty program promotion and sales analytics.
- Prior exposure to safety and compliance training in a retail setting.
- Leadership development training or certification.
- Multilingual abilities to serve a diverse customer base.
Core Skills & Competencies
- Customer‑Centric Mindset: Passion for delivering memorable experiences.
- Leadership Presence: Ability to inspire and coach associates.
- Problem‑Solving: Quick decision‑making under pressure.
- Analytical Thinking: Interpreting sales data and performance metrics.
- Organizational Excellence: Managing multiple tasks and priorities.
- Communication: Clear, concise, and motivating dialogue with team and management.
- Integrity & Ethics: Upholding company values in every interaction.
Career Growth & Learning Opportunities
At brighthush, we believe that every associate has the potential to grow. As a Customer Experience Coordinator, you’ll have access to:
- Leadership development programs that prepare you for store‑level or regional management roles.
- Cross‑functional training in merchandising, inventory management, and digital initiatives.
- Mentorship from senior leaders who share their expertise and career insights.
- Opportunities to lead special projects, such as store redesigns or loyalty program rollouts.
- Annual performance reviews that align your goals with the company’s strategic vision.
Work Environment & Culture
brighthush fosters a vibrant, inclusive workplace where every voice is heard. Our culture is built on:
- Diversity & Inclusion: A workforce that reflects the communities we serve.
- Collaboration: Cross‑departmental teamwork that drives innovation.
- Recognition: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.
- Well‑Being: Programs that support physical, mental, and financial health.
- Community Engagement: Volunteer opportunities and partnerships with local charities.
Compensation & Benefits
While the starting hourly rate for this role ranges from $17.90 to $18.40, your actual compensation will reflect your experience, skills, and performance. In addition to a competitive base salary, you’ll receive:
- Health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid parental leave, holidays, vacation, and sick days.
- Employee discounts on merchandise, cell phones, and pet care.
- Access to a credit union, legal insurance, and pet insurance.
- Employee Assistance Program (EAP) for personal and professional support.
- Scholarship and adoption assistance programs.
- Auto and home insurance discounts.
How to Apply
Ready to elevate the customer experience and drive loyalty at brighthush? Submit your application through our careers portal or click the link below. We’re excited to learn how your passion and expertise can help us continue to delight shoppers worldwide.
Apply to Join brighthush Today
Our Commitment to Diversity & Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. All applicants, regardless of background, are encouraged to apply.
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