Welcome to brighthush: Where Every Customer Interaction is an Opportunity to Shine
At brighthush, we’re more than a retailer – we’re a community of passionate individuals who thrive on delivering unforgettable shopping experiences. As the world’s leading off‑price retailer, brighthush blends style, affordability, and sustainability across a network of flagship stores, distribution centers, and home offices. Whether you’re stepping into a bustling Cincinnati outlet or collaborating with a global team, you’ll find a culture that celebrates diversity, encourages innovation, and rewards hard work.
We’re currently seeking a Customer Experience Coordinator to join our Cincinnati team. In this role, you’ll be the heartbeat of the front‑end, ensuring every guest feels welcomed, valued, and eager to return. If you’re a natural leader who loves coaching, thrives in fast‑paced environments, and is passionate about creating loyalty, we want to hear from you.
Key Responsibilities – Your Day‑to‑Day Impact
- Front‑End Leadership: Oversee a team of Associates at the register, ensuring prompt, courteous service and seamless execution of loyalty program promotions.
- Customer Engagement: Lead by example, greeting every guest with a smile, answering questions, and turning first‑time shoppers into repeat customers.
- Maintain a clean, organized, and visually appealing front‑end area that reflects brighthush’s brand standards.
- Coach Associates on personalized customer interactions, upselling techniques, and the benefits of our credit and loyalty programs.
- Assign registers, manage POS coverage, and coordinate breaks to keep the team operating at peak efficiency.
- Address customer concerns swiftly, turning challenges into opportunities for positive outcomes.
- Ensure all Associates follow store plans, prioritize tasks, and meet daily performance metrics.
- Communicate progress, challenges, and successes to store management, providing actionable insights.
- Collaborate with management on training needs, performance reviews, and recognition initiatives.
- Uphold labor laws, company policies, and safety protocols, fostering a secure environment for staff and shoppers alike.
- Participate in shrink reduction initiatives, inventory accuracy programs, and safety awareness campaigns.
- Take on additional duties as assigned, demonstrating flexibility and a growth mindset.
Essential Qualifications – What We Expect
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual display standards.
- Exceptional communication skills – both verbal and written – with a keen eye for detail.
- Ability to multitask in a high‑volume environment while maintaining composure.
- Proactive problem‑solving skills and the capacity to adapt to changing priorities.
- Team‑player mentality, collaborating effectively with peers, supervisors, and cross‑functional teams.
- Commitment to continuous learning and a passion for coaching others.
Preferred Qualifications – The Extra Edge
- Experience with POS systems and loyalty program management.
- Background in safety compliance and store shrink reduction initiatives.
- Knowledge of labor regulations and best practices in retail staffing.
- Previous exposure to a fast‑paced, high‑traffic retail environment.
- Demonstrated success in meeting or exceeding sales and customer satisfaction metrics.
Core Skills & Competencies – What Makes You Successful
- Leadership & Coaching: Inspire confidence, provide constructive feedback, and develop Associates into high‑performing team members.
- Customer‑Centric Mindset: Anticipate needs, personalize interactions, and create memorable experiences that drive loyalty.
- Operational Excellence: Manage daily operations, optimize staffing, and ensure compliance with all policies.
- Analytical Thinking: Interpret sales data, identify trends, and recommend actionable improvements.
- Adaptability: Thrive in a dynamic environment, handling unexpected situations with poise.
- Collaboration: Work seamlessly with store leadership, merchandising, and corporate teams.
- Integrity & Ethics: Uphold honesty, confidentiality, and ethical standards in all interactions.
Career Growth & Learning Opportunities – Your Path Forward
At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you’ll gain exposure to:
- Advanced leadership training programs that sharpen your coaching, conflict resolution, and strategic planning skills.
- Cross‑functional projects that allow you to collaborate with merchandising, marketing, and operations teams.
- Mentorship from senior leaders who share their insights and help you chart a clear career trajectory.
- Opportunities to transition into roles such as Store Manager, District Manager, or Corporate Retail Strategist.
- Continuous learning resources, including online courses, workshops, and industry conferences.
Work Environment & Company Culture – Why brighthush is a Great Place to Work
Our culture is built on three pillars: Respect, Innovation, and Community. Employees at brighthush enjoy:
- A collaborative, inclusive atmosphere where every voice is heard.
- Open communication Apply for this job