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Welcome to brighthush – Where Style Meets Sustainability
At brighthush, we’re redefining the off‑price retail experience by blending fashion, home décor, and eco‑conscious values into every shopping journey. With a presence in more than 20 countries and a curated portfolio of iconic brands, we empower customers to discover high‑quality products at a fraction of the cost, all while championing responsible consumption. Our culture is built on diversity, innovation, and a relentless focus on creating unforgettable moments for both shoppers and team members.
About the Role: Your Impact as a Front‑End Leader
As a Dynamic Customer Experience Coordinator, you will be the heartbeat of our store’s front‑line operations. You’ll guide a vibrant team of Associates, nurture a culture of service excellence, and drive loyalty initiatives that keep customers coming back. If you thrive in a fast‑paced environment, love coaching others, and are passionate about turning every visit into a memorable experience, brighthush wants you on our team.
Key Responsibilities
- Team Leadership & Development – Inspire, coach, and manage a high‑energy group of front‑line Associates. Assign registers, schedule breaks, and provide real‑time feedback to maintain peak performance.
- Customer Experience Champion – Lead by example, greet shoppers with warmth, resolve concerns swiftly, and promote our loyalty programs to drive repeat business.
- Store Operations & Compliance – Ensure Associates follow store plans, adhere to labor laws, and uphold safety and cleanliness standards.
- Training & Mentorship – Design and deliver front‑end training modules focused on personalized service, merchandising techniques, and POS proficiency.
- Performance & Feedback Management – Deliver constructive feedback, recognize achievements, and collaborate with management to refine training needs and operational strategies.
- Shrink & Loss Prevention – Support store shrink reduction initiatives, monitor inventory accuracy, and enforce loss prevention protocols.
- Program Promotion – Actively promote credit and loyalty programs, ensuring customers understand the benefits and how to enroll.
- Safety & Environment – Maintain a safe, welcoming environment for both customers and Associates, addressing any safety concerns promptly.
- Special Projects & Cross‑Functional Tasks – Take on unique assignments and collaborate with other departments to drive continuous improvement.
Essential Qualifications
To excel in this role, you should bring a blend of retail experience, leadership acumen, and a passion for customer service:
- Minimum 1 year of retail experience with at least 6 months in a supervisory or leadership capacity.
- Strong understanding of merchandising techniques and visual presentation.
- Demonstrated ability to multi‑task and adapt quickly to changing priorities.
- Excellent communication and organizational skills, with meticulous attention to detail.
- Proven track record of team building and fostering a collaborative environment.
- Flexibility to work a varied schedule, including nights, weekends, and holidays.
- Commitment to upholding honesty, integrity, and confidentiality in all interactions.
Preferred Qualifications
While not mandatory, the following attributes will set you apart:
- Experience with POS systems and loyalty program management.
- Background in loss prevention or inventory control.
- Knowledge of health and safety regulations within a retail environment.
- Prior exposure to off‑price retail models and brand portfolio management.
- Strong analytical skills to interpret sales data and adjust strategies accordingly.
Skills & Competencies
Success as a Customer Experience Coordinator at brighthush hinges on a blend of soft and hard skills:
- Leadership & Coaching – Ability to inspire, mentor, and elevate team performance.
- Customer‑Centric Mindset – Passion for creating positive, memorable shopping experiences.
- Problem‑Solving – Quick, effective resolution of customer concerns and operational challenges.
- Communication – Clear, persuasive verbal and written communication with customers, Associates, and management.
- Time Management – Efficiently balance multiple tasks while maintaining high service standards.
- Adaptability – Thrive in a fast‑paced, ever‑changing retail environment.
- Technology Proficiency – Comfortable using POS systems, inventory software, and basic data analysis tools.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from within. As a Customer Experience Coordinator, you will have access to:
- Structured leadership development programs that prepare you for higher management roles.
- Cross‑functional training in merchandising, loss prevention, and store operations.
- Mentorship from senior leaders who share industry insights and career guidance.
- Opportunities to lead special projects, such as store redesigns or loyalty program enhancements.
- Access to internal job boards and relocation assistance for those interested in exploring other brighthush locations.
Work Environment & Company Culture
brighthush prides itself on a culture that values:
- Diversity & Inclusion – A welcoming environment where every voice is heard and respected.
- Collaboration across teams and departments to drive shared success.
- Continuous learning and innovation, encouraging employees to bring fresh ideas to the table.
- Recognition programs that celebrate both individual and team achievements.
- Open communication channels, from daily huddles to town‑hall meetings.
Compensation & Benefits
While the starting hourly rate for this position ranges from $13.75 to $14.25, actual compensation is influenced by your skills, experience, and performance. In addition to competitive pay, brighthush offers a comprehensive benefits package that may include:
- Health, dental, and vision insurance plans.
- 401(k) retirement savings with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Employee discounts on brighthush merchandise.
- Professional development stipends and tuition reimbursement.
- Wellness programs, including employee assistance and mental health resources.
- Auto and home insurance discounts, pet insurance, and legal services.
- Scholarship and adoption assistance programs.
All benefits are subject to eligibility criteria and may evolve over time. For detailed information, please consult the brighthush benefits portal or speak with a brighthush representative.
How to Apply
Ready to elevate your career and make a tangible impact on customer experiences worldwide? Click the link below to submit your application and join the brighthush family.
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