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About brighthush and the Retail Experience Revolution
brighthush is redefining the off‑price retail landscape by marrying unbeatable value with an uncompromising focus on customer delight. With a global footprint of over 1,000 stores, we empower shoppers to discover high‑quality merchandise at prices that make sense, while fostering a culture of innovation, collaboration, and continuous growth. At brighthush, every associate is a brand ambassador, and every customer interaction is an opportunity to create lasting loyalty.
We’re on the hunt for a dynamic, customer‑centric professional to step into the role of Customer Experience Coordinator. In this pivotal position, you will be the heartbeat of our front‑of‑store operations, ensuring that every guest receives prompt, courteous service while championing our loyalty programs and core brand values. If you thrive in a fast‑paced environment, love coaching others, and are passionate about turning everyday interactions into lasting relationships, brighthush wants to hear from you.
Key Responsibilities
- Lead by Example – Engage with customers, model exceptional service, and maintain a clean, organized store environment.
- Team Management – Oversee a team of associates, assign registers, coordinate breaks, and ensure adequate POS coverage at all times.
- Customer Experience Champion – Address customer concerns swiftly, ensuring a positive resolution and reinforcing brand loyalty.
- Training & Development – Mentor associates on front‑end principles, personalize the customer experience, and promote loyalty programs.
- Operational Excellence – Execute store plans, prioritize tasks, and communicate effectively with management and team members.
- Compliance & Safety – Uphold labor laws, store policies, and safety protocols; support shrink reduction initiatives.
- Feedback & Recognition – Provide constructive feedback, celebrate successes, and collaborate with management on associate training needs.
- Additional Duties – Perform any other responsibilities as assigned to support store goals and customer satisfaction.
Essential Qualifications
- Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
- Strong understanding of merchandising techniques and the ability to translate them into actionable store strategies.
- Excellent communication and organizational skills, with a keen eye for detail.
- Ability to multitask, adapt to changing priorities, and remain calm under pressure.
- Proven team‑player who collaborates effectively with peers and supervisors.
- Flexible schedule availability, including nights, weekends, and holidays.
- Proficiency in POS systems and basic data entry.
- Commitment to fostering a culture of honesty, integrity, and confidentiality.
Preferred Qualifications
- Experience with loyalty program promotion and customer retention strategies.
- Background in training and coaching associates, with measurable results.
- Knowledge of safety regulations and shrink‑reduction best practices.
- Leadership training or certification.
- Fluency in multiple languages (English plus any additional language is a plus).
Skills & Competencies for Success
- Customer‑First Mindset – Anticipate needs, personalize interactions, and exceed expectations.
- Leadership Presence – Inspire, motivate, and develop a high‑performing team.
- Analytical Thinking – Use data to drive decisions and improve store performance.
- Adaptability – Thrive in a dynamic retail environment and pivot quickly when priorities shift.
- Collaboration – Build strong relationships across departments to achieve shared goals.
- Integrity & Accountability – Demonstrate ethical behavior and take ownership of outcomes.
Career Growth & Learning Opportunities
At brighthush, we believe that every associate has the potential to grow. As a Customer Experience Coordinator, you will:
- Gain exposure to store operations, merchandising, and corporate initiatives.
- Develop leadership skills that prepare you for future roles such as Store Manager, District Manager, or Corporate Program Manager.
- Participate in our Leadership Development Program, which offers mentorship, workshops, and cross‑functional projects.
- Access continuous learning through online courses, in‑store training, and industry conferences.
- Benefit from a clear career ladder that rewards performance, innovation, and dedication.
Work Environment & Company Culture
brighthush prides itself on a vibrant, inclusive culture where every voice matters. Our values—customer obsession, teamwork, integrity, and continuous improvement—are woven into everything we do. You’ll find:
- A supportive, open‑door management style that encourages feedback and ideas.
- Collaborative teams that celebrate successes and learn from challenges together.
- A commitment to diversity and inclusion, ensuring a welcoming environment for all.
- Regular team‑building events, community service opportunities, and recognition programs.
- Flexible scheduling that respects work‑life balance while meeting store needs.
Compensation, Perks, and Benefits
While specific salary ranges may vary by location and experience, we offer a competitive hourly rate that reflects your skills and contributions. In addition to base pay, you’ll enjoy:
- Employee discount on all brighthush merchandise.
- Health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Paid time off, including holidays, vacation, and sick leave.
- Paid parental leave and adoption assistance.
- Employee assistance program (EAP) and wellness resources.
- Professional development budget and tuition reimbursement.
- Discounts on childcare, cell phone plans, and pet care services.
- Access to a credit union and financial planning tools.
- Opportunities for travel and cross‑store assignments.
How to Apply
Ready to elevate your career and make a real impact? Click the link below to submit your application and join the brighthush family. We’re excited to learn how your passion for customer service and leadership can help us continue to delight shoppers worldwide.
brighthush’s Commitment to Diversity and Inclusion
brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
Join Us and Shape the Future of Retail
As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering unforgettable shopping moments. Your leadership will shape the day‑to‑day experience for both customers and associates, driving store success and personal growth. If you’re ready to bring your enthusiasm, expertise, and dedication to a company that values innovation and people, we encourage you to apply today.
We look forward to welcoming you to the brighthush team, where your impact matters, your growth is supported, and your career thrives.
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