The Sports & Entertainment District Manager holding this position is responsible
for planning, providing and leading overall direction in a geographic region,
with a specific focus on Facility Services in the Sports & Entertainment
industry. This manager will work closely with Regional and Market Operations
leaders to ensure that quality services are provided in accordance with
contractual agreements and within budgetary requirements. This professional will
also be responsible for driving service excellence and customer retention. This
position requires exceptional relationship-building acumen, strong operations
background. Through effective leadership and market relationships, this manager
will improve ABM’s brand awareness in the Region.
Compensation: $120,000 - 130,000 annual salary (US Dollars)
The pay listed is the salary range for this position. Any specific offer will
vary based on the successful applicant’s education, experience, skills,
abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s
benefits, visit ABM Team Member Benefits | Staff & Management
[https://media.abm.com/wp-content/uploads/AnnualBenefitFlyers/Recruiting Flyer -
Staff & Mgmt.pdf]
RESPONSIBILITIES
Business/Financial Impact
Responsible for the operational success of areas of responsibility. Provides
direction and guidance to branch and market management in the planning and
execution of activities to promote profitability of branches.
In conjunction with regional and market operations management, develops
strategies for retaining customers by providing high-quality, cost-effective
services.
Identifies potential new customers. Plans and executes steps to secure new
accounts.
Ensures market is following ABM standard operating procedures while working
with the COE to identify industry best practices.
Influence Responsibility/Level of Interaction
Foster effective working relationships with customers. Monitors services
provided to customers to ensure adherence to contractual requirements. Works
with region operations management to investigate and promptly resolve
customer complaints.
Identifies opportunities to acquire new customers. Works with market and
region operations management to establish business relationships with
potential customers to develop an understanding of customer requirements and
to provide an explanation of Facility Services available to meet customer
needs.
Works closely with regional and market operations management team to observe
and evaluate services provided, performance and efficiency. Recommends
actions to increase sales growth, improve efficiency and strengthen customer
services. Acts as Subject Matter Expert in the area of Facility Services for
the market/region.
Maintains effective working relationship with labor unions represented within
the region. Provides leadership to employees in markets in area of
responsibility. Promotes positive employee relations.
Monitors activities and takes steps to ensure compliance with federal, state
and local regulations, as well as adherence to ABM policies.
Works with region operations management to ensure that all audits, including
financial, HR, Safety and Risk Management audits, achieve satisfactory
results. Investigates and corrects issues identified in audits.
QUALIFICATIONS
Business & Industry Knowledge: Use existing knowledge of the Facility
Services industry and specific dynamics of the building and facilities
markets, understand human capital, and use economic and financial data to
understand potential clients’ businesses. Demonstrated understanding of
accounting/finance required, including development and monitoring of budgets
and understanding of factors impacting financial results.
Company & Solution Knowledge: Understand ABM and its people, processes, and
solutions; exemplify our vision and values, describe our services and
solutions, and optimize our resources and technology as tools to drive sales.
Individual Effectiveness: Drive business results by leveraging and expanding
personal capabilities and qualities, including initiative, decision making,
planning, and resilience. Effective written and verbal communications
skills. Computer proficiency, including spreadsheet applications. Ability
to prioritize projects, handle multiple assignments simultaneously and
ability to meet strict deadlines. Ability to work independently.
Relationship Building: Build relationships both internally and externally for
the purpose of fostering collaboration across several entities. Strong
supervisory skills, including ability to provide leadership to Regional
Operations Managers/Directors and to their subordinates.
Sales Methodology: Use a need-based sales methodology to achieve goals and
position for long-term results, by selling consultatively, building trust,
identifying and developing leads, setting appointments, conducting account
research, leading sales calls, and creating relationships that lead to new
business opportunities for the company.
Compliance: Adhere to all company policies, procedures and business ethics
codes and ensure that they are communicated and implemented within the team.
Experience: 10 years prior management experience in the Facility Services
field, including previous operations management experience.
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility,
engineering, and infrastructure solutions. Every day, our over 100,000 team
members deliver essential services that make spaces cleaner, safer, and
efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate,
aviation, education, mission critical, and manufacturing and distribution. With
over $8 billion in annual revenue and a blue-chip client base, ABM delivers
innovative technologies and sustainable solutions that enhance facilities and
empower clients to achieve their goals. Committed to creating smarter, more
connected spaces, ABM is investing in the future to meet evolving challenges and
build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate
on the basis of any trait or characteristic protected by applicable federal,
state, or local law, including disability and protected veteran status. ABM is
committed to working with and providing reasonable accommodation to individuals
with disabilities. If you have a disability and need assistance in completing
the employment application, please call 888-328-8606. We will provide you with
assistance and make a determination on your request for reasonable accommodation
on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program.
E-Verify is an internet-based system used to electronically confirm employment
eligibility.
ABM is a military-friendly company proudly employing thousands of men and women
who have served in the U.S. military. With ABM, you’ll have access to a
world-class training program and ample opportunities to use the skills you
developed while serving our country. Whether you’re looking for a frontline or
professional position, you can find post-military career opportunities across
ABM.
ABM directs all applicants to apply at www.abm.com/careers
[https://www.abm.com/careers]. ABM does not accept unsolicited resumes or
submissions outside of this portal. Applicants should submit their
application by clicking Apply Now.
For more information, visit www.abm.com [https://www.abm.com/]