About the position
Help shape the future of healthcare and life science logistics. At Mercury, we move shipments that matter — diagnostic kits, medical devices, and life-saving materials that fuel innovation in healthcare and life sciences. Our clients count on us for speed, precision, and peace of mind. We’re growing fast, and we’re looking for a Logistics Guide — someone who thrives on solving complex problems, taking ownership, and delivering world-class service every single day. This is not a back-office role. It’s hands-on, fast-moving, and essential to helping clients achieve what matters most.
Responsibilities
• Be the first point of contact for clients — by email, phone, and portal — to ensure every shipment moves smoothly from pickup to delivery.
• Recommend the right service level based on urgency, temperature, and risk.
• Act fast when problems arise — coordinate with carriers and internal partners to keep shipments on track.
• Track every movement, anticipate potential delays, and communicate updates before clients ask.
• Review domestic and international documents for accuracy, compliance, and customs readiness.
• Work in our internal Transportation Management System , and Mercury CRM to keep data clean, organized, and actionable.
• Partner with teammates, carriers, and the operations leadership to identify better processes and eliminate friction for clients.
Requirements
• Bachelor’s degree or equivalent professional experience
• 1–3 years of experience in logistics, customer support, or operations (healthcare or life sciences a plus)
• Excellent written and verbal communication skills
• Ability to multitask and stay calm under tight deadlines
• Proactive problem-solver with a high sense of urgency and accountability
• Strong organizational skills and attention to detail
• Comfortable learning new tools and systems in a startup environment
• Positive, team-oriented, and driven to continuously improve
Nice-to-haves
• healthcare or life sciences experience
Benefits
• Real career paths — many of our current Squad Leaders started as Logistics Guides