REMOTE POSITION to include Virtual Training ~ Must live within the Florida
market area within 50 miles of a WM site.
Experience in Dispatch/Routing/Optimizing Routes Needed
Strong Communication and Computer Skills Preferred!
Pay Range: $22/hr
Shift: Monday-Friday, 10a.m. start time to 6:30 p.m. CST - preferred to be
flexible during operation hours
What is the value of a WM Job? At WM we know that the value of a WM job is more
than a paycheck. It's a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career.
We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the
world a better place than we found it by helping its inhabitants find purpose in
becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our
success. We foster an environment where all teammates feel welcomed, valued and
seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program,
paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members
perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many
backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match,
discounted stock options, dependent day care, and more!
Ready to roll with us? Click Apply to join the WM team today.
I. Job Summary
Communicates back and forth with WM Drivers to assist with problem resolution
while on route. Handles incoming service orders, directs drivers, and resolves
service issues. Interacts with customers, WM customer service, sales, and
operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary
software to enter ticket information and track activity. Shifts vary with the
potential for overtime and Saturday hours depending particular site needs. Some
initial travel (up to 15%) may be required to assist with centralization
efforts.
II. Essential Duties and Responsibilities
Works with routing specialists, route managers, and the service department to
optimize complex routes
Dispatches drivers to calls as they are received, using information on
customer needs, drivers’ locations and loads, and daily factors to balance
cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and
sales department; manages requests for pick-up or container delivery and
ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location,
resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before
they result in service issues
Records and documents information from Drivers and distributes to appropriate
departments
Communicates with maintenance shop personnel and serves as an emergency point
of contact for down wires and other issues
Serves as point person for manager; coordinates projects and other tasks as
necessary
Delegates work in managers absence
Serves as an escalation point for other Dispatchers in the department
Train new Dispatchers
Can be asked to cover all lines of business (Commercial, Residential,
Roll-Off), multiple sites etc. within an area
III. Qualifications
A. Required Qualifications
High School Diploma or G.E.D (accredited).
2 years Minimum of previous dispatching experience (in addition to education
requirements). and
B. Preferred Qualifications
Additional or specialized training in transportation, logistics, or similar
area of study; customer service experience in a call-center environment
preferred.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and
occupational risks, and the work environment of the job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the
essential functions of the job.
☒ Office: This job primarily operates in a professional office environment and
routinely requires the use of standard office equipment such as computers,
phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package
that includes medical, dental, vision, life insurance, and short-term
disability. In addition, we offer a stock purchase plan, company matching on a
401(k), and more. Employees also receive paid vacation, holidays, and personal
days. Please note that benefits may vary by site.
Pay: The expected base pay range for this on-site position is $22/hr. This range
represents a good faith estimate for this position. The specific salary offered
to a successful candidate may be influenced by a variety of factors including
the candidate’s relevant experience, education, training, certifications,
qualifications, and work location.
If this sounds like the opportunity that you have been looking for, please click
Apply.
ABOUT WM
WM (WM.com [https://www.wm.com]) is North America's leading provider of
comprehensive environmental solutions. Previously known as Waste Management and
based in Houston, Texas, WM is driven by commitments to put people first and
achieve success with integrity. The company, through its subsidiaries, provides
collection, recycling and disposal services to millions of residential,
commercial, industrial, medical and municipal customers throughout the U.S. and
Canada. With innovative infrastructure and capabilities in recycling, organics
and renewable energy, WM provides environmental solutions to and collaborates
with its customers in helping them pursue their sustainability goals. WM has the
largest disposal network and collection fleet in North America, is the largest
recycler of post‑consumer materials and is a leader in beneficial use of
landfill gas, with a growing network of renewable natural gas plants and the
most landfill gas‑to‑electricity plants in North America. WM’s fleet includes
more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck
fleet in the industry in North America. Healthcare Solutions provides collection
and disposal services of regulated medical waste, as well as secure information
destruction services, in the U.S., Canada and Western Europe. To learn more
about WM and the company’s sustainability progress and solutions, visit
Sustainability.WM.com [https://sustainability.wm.com/].
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard to race,
color, creed, religion, sex, sexual orientation, gender identity, national
origin, age, disability, status as a protected veteran or any other
characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all
applicants and employees, without discrimination on the basis of all grounds
protected by applicable human rights legislation. Accommodations are available
on request for candidates taking part in all aspects of the selection process.
Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires
individuals have a REAL ID or an acceptable alternative. This position may
require the successful candidate to travel by air for business reasons or
service federal property. Accordingly, successful candidates must have, or be
willing to obtain, a REAL ID or TSA‑approved alternative.
What is the value of a WM job? At WM we know that the value of a WM job is more
than a paycheck. It’s a way to create opportunities for you and your family.
This is why we are constantly working to make WM a great place to work and grow
a career. We Are WM is what defines the perks of being in the WM family – from
benefits, to resources and engagement activities.
We are People First. We are Committed to Your Growth. We Are Investing in You.
We are a Family. We are Stable. We are Always Working for a Sustainable
Tomorrow.