About Us: Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers.
Thrive is on the look-out for individuals who don't view their weekdays spent at "a job", but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview:
This position offers you the opportunity to join our rapidly growing organization. We're looking for people with initiative, autonomy, and leadership ability to optimize both process and delivery around our Security offerings.
In this role, the ideal candidate will be responsible for supervising our Security Operations Center in providing excellent customer service and resolving all technical issues. As Director, you should have a solid technical security background combined with customer service expertise. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
Primary Responsibilities:
Oversee the daily operations of Thrive's Security Operations Center which includes leading and mentoring team of Tier 1 and Tier 2 SOC Analysts
Primarily responsible for security event monitoring, incident response, and resource management
Develop and implement processes and procedures for incident response, threat detection and analysis, security event management, and reporting
Develop playbooks for incident response and incident management processes, including threat triage, incident investigation, and incident resolution
Ensure compliance to Service Level Agreement, process adherence and process improvement to achieve operational objectives
Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
Proactive monitoring and response to known and/or emerging threats
Creation of reports, dashboards, and metrics for clients and Sr. Mgmt
Motivate and coach individual contributors to achieve departmental goals and drive excellent and consistent customer service
Drive continuous improvement of SOC incident handling and security investigations
Define metrics and KPIs to drive quality and efficiency
Conduct annual performance reviews for all direct reports
Uphold procedural requirements around prioritization, communication, documentation, escalations, etc
Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management
Escalation point for SOC customer service and technical issues
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Other duties as required
Requirements
Qualifications:
Bachelor's Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
Professional experience in a system administration role supporting multiple platforms and applications
Proven critical thinking and problem-solving skills
Experience with creating playbooks and effective security processes
Excellent Written and Verbal Communication Skills
2-3 years of SOC experience; managerial experience preferred
Strong written and verbal communication skills
CISSP preferred