At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Senior Field Engineer provides technical service and manages servicing tasks within their assigned region for ROSA® Surgical Devices. In addition, they are key players in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The Senior Field Engineer plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle as well as leading key projects and mentoring new hires.
How You'll Create Impact
Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSA systems following established processes
Master servicing across all ROSA platforms
Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
Assess technical problems and find a solution or determine how to elevate it appropriately, while under high pressure situations
Serve as first line troubleshooting support for Field Service Engineers
Mentor and support new hires during training period
Support ROSA classroom training as needed
Provide improvement feedback on training documentation
Assist in limited marketing releases
Attend product trade shows and annual trainings
This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.
What Makes You Stand Out
Master requirements for ROSA Field Service Engineer
High level troubleshooting skills
Demonstrate knowledge of all ROSA platforms
Possess proven ability to mentor others
Promote the highest level of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearance and attire
Follow all internal communication and documentation policies
Provide product feedback and improvements to R&D
Excellent communication, organizational, and customer relation skills
Proven ability to work without specific direction on daily activities
Ability to determine own schedule based on business needs
Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
Your Background
B.S. or M.S. in Engineering or relevant Science
Valid driver’s license and good driving record
4-7 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company
Preferred
Prior experience with robotics
Project management skills
Experience working in an operating room environment
Expected base salary is $75,000 - $85,000 with an added yearly bonus
Physical Requirements
Travel Expectations
Up to 80 percent
Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays
EOE/M/F/Vet/Disability