Are you looking for limitless career opportunities with a company that values
growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services
Provider, we're a community dedicated to helping each other, our clients, and
their businesses thrive both personally and professionally. Ntiva is a culture
of people who are passionate about the work, and each other.
Our clients view us as an essential part of their teams, relying on us for
strategic guidance, fast solutions to complex challenges, and proactive support.
With strategic locations across the U.S. and leadership from our founder, Steven
Freidkin, we're on the front lines of a fast-paced industry, facing
cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and
beyond, we'd love to meet you. Come explore one of our many opportunities and
grow with us!
Location and Work Expectations
This is a remote position; however, team members should be willing and able
to travel if the need arises. Candidates located near one of the following
local markets are preferred: Louisiana, Kansas, Texas, Florida
Travel: Minimal (~5 days/year)
How you'll make an Impact
The Director of People Operations leads the operational core of Ntiva's People
functions for Total Rewards, leave and accommodations, performance management,
corrective action and terminations, employee-relations investigations, and
day-to-day people-services delivery. This is a working, player-coach leadership
role: the Director manages an experienced team and is also expected to be the
internal subject-matter authority who provides direction, escalation support,
and hands-on backup across each area.
Team Leadership
Directly manages and develops the People Operations team, providing
subject-matter guidance and coverage across all functional areas, except
Talent Acquisition
Direct peer and collaborator with our Director of Talent Acquisition
Serves as the direct manager to the Manager, People Operations as a strategic
and escalation partner on complex benefits matters and leave management
Serves as direct manager to the People Services Specialist, providing
guidance on day to day employee relations, performance matters, and employee
transitions
What you will be doing
Total Rewards (with the Manager of People Operations and outside vendors)
Oversee health & welfare, wellness, retirement, and voluntary benefit
programs, and recognition/awards
Lead annual open enrollment; own broker/vendor relationships
Maintain benefits compliance (ACA, ERISA, COBRA, HIPAA, Form 5500, state
mandates)
Assists on 401k and other internal audits in collaboration with the payroll
department and finance
Leave, Accommodations & Workers' Comp
Administer multi-state leave and accommodation programs, including FMLA, ADA,
state/local leave, parental, STD/LTD
Run the interactive/accommodation process with defensible documentation
Coordinate workers' comp claims and OSHA recordkeeping/reporting
Performance Management
Oversee the performance cycle, goal-setting, and calibration/talent-review
process
Manage succession planning cycle collaborating with the Chief People Officer
and other senior leadership
Coach and equip managers on performance conversations and development
planning
Employee Relations & Investigations
Own intake and workplace investigations for the People Operations group, with
defensible documentation and consistent outcomes
Serve as escalation point for complex matters
Offboarding, Terminations & Corrective Action
Manage the performance management lifecycle: verbal warnings, written
warnings, PIPs
Partner with Legal on involuntary terminations, risk assessment, and
separation documentation
Oversee offboarding, exit interviews, and unemployment claims; coordinate
timely access deprovisioning with IT/Security, ensure state-specific
final-pay compliance along side payroll team
People Services Operations
Own HRIS data integrity, lifecycle transactions, policy/handbook
administration, and people reporting
Support HR due diligence and post-close people integration for acquisitions
(benefits harmonization, census, leave/PTO alignment)
You'll be successful in this role if you bring
7–10+ years in HR/People Operations, including team leadership
Required depth across benefits/total rewards, multi-state leave & ADA/FMLA,
performance management, and employee relations/investigations, expertise in
each, not just familiarity
Strong multi-state employment-law knowledge; GovCon/federal-contractor HR
compliance a plus
HRIS proficiency required; UKG Pro experience preferred but not required
(must ramp quickly on the platform)
Demonstrated AI knowledge and use
SHRM-SCP / SPHR strongly preferred
Bachelor's degree or equivalent experience
Benefits and Perks
Medical, Dental and Vision coverage for employee and family.
401k + company-matched contributions — 4% match on 5% contribution, no
vesting period! (Employee and Company contribute after 90 days.)
Group Term Life and Accidental Death and Dismemberment coverage (company
provided).
Short-Term (voluntary enrollment) and Long-Term Disability coverage (company
provided).
Health Savings Account (HSA) Options / PPO Options.
Employee Assistance Program.
Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating
Holidays.
Education Reimbursement Program.
Generous Employee Referral Program — cash bonus for successful referrals!
Dynamic Recognition and Rewards.
Clear Promotion and Advancement Tracks.
Work with Industry-Leading Talent.
The base pay range for this position is expected to be between $110,000 and
$145,000 per year, plus a performance-based commission plan, plus and annual
on-target bonus. The base pay offered may vary depending on multiple
non-discriminatory factors including, but not limited to, market location,
job-related knowledge, skills, and experience. The total compensation package
for this position also includes medical benefits, 401(k) eligibility, and PTO.
Additional details of participation in these benefit plans will be provided if
an employee receives an offer of employment.
FLSA Status: Salaried, Exempt
Work Authorization: We welcome applicants who are U.S. persons. At this time, we
are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from
distractions, hazards, and that is secure from unauthorized access. This
includes following Ntiva’s IT User and Security Policies that include but are
not limited to password-protecting all equipment, keeping confidential and
proprietary documents secure, refraining from using public Wi-Fi, and having
adequate arrangements in place to avoid significant interruptions from
caregiving responsibilities during work hours (except in emergency situations
with manager approval). Any remote work away from a team member’s normal
expected dedicated safe workspace must be requested by the team member, is
subject to review by management, and must adhere to Ntiva policies and
procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and
welcoming work environment for all employees and job applicants. We firmly
believe that a diverse workforce fosters a wider range of perspectives,
experiences, and ideas that lead to increased creativity, innovation, and
problem-solving capabilities. As an equal opportunity employer, we actively seek
to recruit and retain a diverse workforce that reflects the communities we
serve. We prohibit discrimination of any kind, including but not limited to
race, color, religion, gender, gender identity or expression, sexual
orientation, marital status, national origin, age, hair length, protective
hairstyles, organ donor status, disability, veteran status, or any other legally
protected status, and comply with all applicable laws governing
nondiscrimination in employment.
Application Deadline: The sooner you apply, the sooner we get to know you!
Submit your resume today! Applications will be accepted until 10/30/2026.