SUMMARY
The Director, Mobile Service leads mobile operations nationwide, ensuring
operational excellence, billing accuracy, and consistent service delivery. This
role is responsible for driving strategy, process standardization, and
performance across multiple locations while partnering closely with clients,
operations, finance, and recruiting teams. Reporting to the Vice President,
Mobile Service this role oversees Mobile Service leadership and is accountable
for scaling operations, improving processes, and delivering high-quality service
outcomes.
Location: Remote
ESSENTIAL DUTIES and RESPONSIBILITIES
Include the following. Other duties may be assigned.
Leads and directs Mobile Service operations across multiple markets, ensuring
consistent execution and service delivery
Oversees and develops Mobile Service Managers and support teams, driving
performance, accountability, and leadership growth
Partners with leadership and key clients to strengthen relationships, resolve
escalations, and expand business opportunities
Establishes and enforces standardized processes for billing, job orders, and
reporting to ensure accuracy and mitigate revenue risk
Analyzes operational and financial KPIs (billing accuracy, utilization, fill
rates, retention) and implements performance improvements
Collaborates with Finance, Payroll, and GBS teams to resolve billing
discrepancies and improve workflow efficiency
Provides strategic oversight of workforce planning, including driver
allocation, utilization, and cost management
Leads resolution of complex operational issues, including customer
escalations, service failures, and compliance risks
Drives continuous improvement initiatives to enhance efficiency, scalability,
and service quality
Manages Recruiting and Operations teams to support hiring strategy, pipeline
development, and retention efforts
Oversees onboarding of new accounts, site expansions, and service
implementations in partnership with project stakeholders
Ensures proper documentation, audit controls, and governance processes are in
place for all client billing and operational activities
EDUCATION and EXPERIENCE
High School degree required. Bachelor’s degree in business, Operations, or
related field preferred but not required.
Equivalent combination of education and relevant experience accepted
8–12+ years of experience in staffing, logistics, workforce management, or
related operations
5+ years of leadership experience managing multi-site teams, large-scale
operations, and managers
Experience supporting national strategic accounts and complex client
environments
Demonstrated experience with financial oversight, billing processes, and
operational performance management
CORE KNOWLEDGE and SKILLS
Strong business and financial acumen with experience managing revenue, costs,
and profitability
Proven ability to lead and influence across cross-functional teams and
organizational levels
Excellent verbal and written communication skills with strong executive
presence
Advanced problem-solving and critical thinking capabilities
Strong organizational and project management skills with ability to manage
competing priorities
Experience driving process improvement and operational transformation
Ability to analyze data and leverage insights to support decision-making
Strong customer relationship management and client-facing experience
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and workforce
management systems
Adaptability and ability to perform in a fast-paced, evolving environment
SUPERVISORY RESPONSIBILITIES
This position directly manages Mobile Service Managers, Recruiters, and Expense
personnel and may oversee additional operational leaders. This role has direct
responsibility for multi-site mobile teams, including field personnel and
support functions, and is accountable for overall team performance, engagement,
and operational outcomes.
Salary Range: $134,800 - $168,500 annually, depending on experience and
geographic location, plus eligibility for an annual bonus, subject to plan
terms..
Please note that actual compensation offered may vary based on local pay
requirements, and will meet or exceed state-specific minimum wage or salary
thresholds.
Benefits and Well-Being:
We offer a competitive benefits package, including 6 paid holidays, 1 paid
floating holiday and up to 20 days of Paid Time Off per year,
Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock
Purchase Program, in addition to other programs and perks.
We consider qualified applicants with arrest and conviction records in
accordance with applicable law.
TrueBlue, Inc. and its brands welcome and encourage applications from candidates
with disabilities. Accommodations are available upon request for candidates
taking part in the application or interview process. If you require
disability-related accommodation during the application or interview process,
please contact your Recruiter directly, Employee Relations at
HR-Advice@trueblue.com [HR-Advice@trueblue.com], or 1-800-610-8920. TrueBlue,
Inc. and its brands will consult with all applicants who request
disability-related accommodation during the application or interview process to
ensure that the accommodation provided takes into account the applicant’s
individual accessibility needs.
We are an equal opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, sexual
orientation, gender identity, or any other characteristic protected by law.
Centerline Drivers, a TrueBlue company, is a trusted staffing and compliance
partner in the transportation industry with over 45 years of expertise. We
specialize in connecting professional truck drivers with the right opportunities
while providing our clients with a reliable and safety-focused workforce. Each
year, we fill thousands of assignments across the U.S., helping businesses
maintain efficiency and productivity.
Our commitment to safety, client satisfaction, and driver support is exemplified
by our perfect DOT audit record and dedicated 24/7 service center. With advanced
driver recruitment technology and a dedicated mobile app, Centerline makes it
easy for drivers to find positions that match their skills and lifestyle, while
businesses benefit from expertly matched drivers ready to meet their unique
needs.