For our client, we are seeking a Director, Claims Operations to join the team of a leader in the Finance & Insurance space.
This leader will oversee claims operations across diverse insurance lines, ensuring service excellence, financial discipline, and a strong customer experience. The role is centered on building scalable processes, improving operational performance, and driving automation in a high-volume environment. You will also partner closely with stakeholders across the organization to strengthen compliance, support growth, and advance a high-performance culture.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $105,800 – $174,500 annually
Responsibilities
Lead end-to-end claims operations to meet service and financial goals
Drive operational excellence through process simplification and automation
Build scalable operating models to accommodate business growth
Monitor performance metrics to enhance customer outcomes and operational efficiency
Ensure compliance and accuracy in claims adjudication practices
Develop and coach managers to foster a high-performance culture
Champion change initiatives and influence stakeholders across the organization
Qualifications
5+ years of leadership experience in claims administration managing multi-level teams
Progressive background in claims operations or high-volume service environments
Expertise in operational performance management and claims processes
Strong track record in driving process improvements and automation initiatives
Ability to analyze performance metrics for actionable business insights
Excellent communication and stakeholder management skills
Bachelor's degree or equivalent experience
Benefits
100% remote work opportunity
Supportive of professional development and certifications
Engagement in a high-performance culture
Opportunity to shape the future of claims operations
Involvement in diverse insurance lines including travel and creditor insurance
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.