Position Summary:
We are seeking a Development Operations Specialist who thrives in a high-impact
role where accuracy, efficiency, and continuous improvement drive success. This
role is ideal for someone who enjoys structured, process‑driven work, has strong
technical fundamentals, and brings a proactive, detail‑oriented mindset to every
task.
As part of our team, you’ll play a key role in maintaining and optimizing the
systems, data, and processes that support our organization’s philanthropic and
financial divisions, including Minnesota Public Radio (MPR), Southern California
Public Radio (LAist), and all national (APM) programs. You’ll collaborate
closely with colleagues, adhere to documented procedures, and help ensure our
donor data and financial workflows are PCI and audit compliant, consistent, and
aligned with donor intent.
Expected Compensation Range: $22.50 -$26.00 per hour. The exact salary rate is
determined by experience and education related to the role, organizational
compensation structure, and internal equity.
Location: Remote
Application Process: Applicants must be authorized to work for ANY employer in
the U.S. We are unable to sponsor or take over sponsorship of an employment Visa
at this time.
Application Deadline: Open until filled.
Position Responsibilities:
Process donations from multiple sources, including partner organizations,
direct mail, web forms, telemarketing files, payroll deductions, fund drives,
and more.
Manage monthly sustainer adjustments.
Reconcile and resolve payment declines and discrepancies.
Maintain and update records in the company CRM database systems, including
Salesforce NPSP, with a high level of accuracy and consistency.
Fulfill requests from Member & Audience Services, Philanthropic Development,
Accounting, and other internal partners.
Research data and error issues and provide timely, clear, and professional
resolutions.
Follow documented SOPs and contribute feedback to improve workflows and
reduce rework.
Assist with data clean-up and process improvement projects as needed.
Complete other tasks as assigned in support of team goals.
Required Education and Experience:
High School diploma or GED.
2+ years in gift/payment processing, database management, data entry, or
other related operations work.
Required Skills, Knowledge and Abilities:
Strong basic computer proficiency, including fast and accurate typing;
proficiency with Microsoft Suite, spreadsheets, and operational tools.
Excellent organizational and time management skills in a remote environment.
Aptitude for learning new systems and processes; adaptability and openness to
change as processes evolve.
Clear communication and a customer‑service mindset; collaborative spirit and
willingness to support a shared knowledge ecosystem and team goals.
Ability to stay focused during structured, repeatable tasks without
sacrificing accuracy or efficiency.
Demonstrated commitment to Diversity, Equity & Inclusion.
Preferred Skills and Experience:
Experience with databases/CRM systems (e.g., Salesforce or similar).
Payment processing experience in high‑volume environments.
Familiarity with nonprofit giving (major and institutional gifts, donor
advised funds, acknowledgements, premiums, matching gifts).
Bookkeeping/accounting exposure.
Interest in public media.
Reporting to this Position:
None
Physical Demands and Working Conditions:
Must be able to perform the essential duties of the position with or without
reasonable accommodation.
Ability to manage some work outside of standard office hours as needed.
Physical Demands:
Required to move about in an office environment and sit for extended
periods of time
Required to move about in the community
Frequent use of hands for data entry/keystrokes and simple grasping
Working Conditions:
Moderate noise level
APMG offers a comprehensive benefits package including Medical plans with HSA
and FSA options, Dental, Vision, Life and AD&D, Short-Term and Long-Term
Disability, Paid Parental Leave and Paid Caregiver Leave after 1 year, Vacation
(3 wks./per year, pro-rated, based on hours worked), Sick time (12 days,
pro-rated, based on hours worked), Holiday Pay (10 holidays + 2 floating
holidays each year), Volunteer Time (8 hours per year), Long-Term Care and
Critical Illness insurance options, Employee Assistance Program, 403(b)
Retirement Plan, and more.
Diversity creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status, sexual
orientation, gender identity or expression, marital status, genetic information,
or any other characteristic protected by law. We are committed to hiring a
breadth of diverse professionals and encourage members of diverse groups to
apply.