Job Description:
• Perform Microsoft Windows Server administration in an Active Directory environment for multiple organizations
• Provide administration and maintenance of end users' computers and associated systems in various LAN/WAN environments
• Operating System installation for Windows Servers and Desktop systems
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
• Contribute to computer and network security using a variety of security-based software products and hardware appliances
• Provide corporate networking and infrastructure device(s) support, especially as it relates to the end user devices
• Provide 2nd and 3rd level contact and problem resolution to hardware, software and applications issues for customers
• Resolve user-reported technical issues using available resources while following documented procedures and policies
• Explain computer and software operations to technical and non-technical users
• Document, track and monitor the problem to ensure a timely resolution with our internal systems (RMM and case tracking systems)
• Serve as liaison between customers and external support staff to assure accurate problem interpretation. Maintain communication with customers during the problem resolution process
• Work with third party IT vendors, providing management and oversight
• Perform other duties as assigned
Requirements:
• 3-5 years of IT support experience (or equivalent aptitude)
• Empathetic, client-first mindset with strong interpersonal skills
• High attention to detail and ability to follow structured processes
• Strong troubleshooting skills in Windows OS, Microsoft 365, and standard IT issues
• Familiarity with Active Directory, Azure AD, DNS, DHCP, RDS, and PowerShell
• Excellent written and verbal communication skills
• Demonstrated interest in continuous learning and technical growth
• Prior experience in a Windows System Administration or IT Service Desk role (preferred)
• Experience with virtualization (VMware or Hyper-V) and remote PC management (preferred)
• Certifications: CompTIA A+, Network+, Server+, Microsoft 365 Fundamentals, ITF+ (preferred)
Benefits:
• Competitive pay and benefits with discretional performance bonuses
• Work from the comfort of your home with all equipment provided
• Opportunities for growth and skill development in a fast-paced environment