Job Description:
• Load Excel data into operational systems and ensure correct mapping is utilized.
• Assist in image processing and loading image files to operational systems.
• Create and maintain file directories.
• Review, identify and ascertain quality/viability of loan image files.
• Access loan image files throughout the company image database.
• Create inventory of image & data files, combine image files, and load to operational systems.
• Ensure inventory results are provided in a timely manner and reported as per established protocol.
• Work with Client Service Managers to ensure all items required for tasking have been provided by the client.
• Transfer data and image files, as well as troubleshoot inventory issues.
• Ensure data and files are maintained in consistent formats within the company database and image network.
• Other activities as may be assigned by your manager.
• This role may include media functions as well, including but not limited to the following: Receive and log shipments with new media for the deal setup team’s workflow.
• Assist in extraction and transfer of image files to operational systems.
• Review, analyze, and report on current server capacity across multiple drive shares for the Deal Setup team to plan space for upcoming workflow.
• Manage and coordinate file archiving operations as a part of regular server capacity maintenance.
Requirements:
• Associate degree in related field or equivalent combination of education and experience.
• Intermediate-level support staff with 2-4 years of relevant experience preferred, but not necessary.
• Preferred experience in a technology-based environment.
• Experience working within the mortgage industry is preferred, but not necessary.
• Must be proficient with Microsoft Office Word and Excel.
• Experience with Access or SQL preferred, but not required.
• Capable of creating and manipulating spreadsheets, including pivot tables, v-look ups, and utilize reporting tools and queries to support data and image file tasking.
• Should have a strong analytical ability, good judgment, and ability to exercise strategic and multidimensional thinking.
• Needs to be detail oriented and very well organized.
• Must have ability to communicate effectively, both verbally and in writing.
• Experience and knowledge with establishing and managing drive mappings for external and internal drives.
• Capable of troubleshooting basic network issues at both a computer and server level.
• Basic understanding of various Windows server platforms, specifically Windows Server 2012 r2 and 2016, among others.
• Additionally, a working knowledge of troubleshooting in Windows 10/11 is necessary to support troubleshooting imaging issues.
Benefits:
• PTO
• paid holidays
• medical insurance
• dental insurance
• vision insurance
• life insurance
• disability insurance
• 401K