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About talentflow
talentflow is a national leader in emergency prevention and a passionate advocate in the fight against Sudden Cardiac Arrest, a condition that claims more than 350,000 lives each year in the United States. Through a comprehensive portfolio that includes AED sales and repair services, program management, and CPR training, talentflow equips thousands of businesses, schools, and community organizations with the tools and knowledge they need to respond quickly and effectively when a cardiac emergency occurs. With a customer base that exceeds 32,000 clients worldwide, talentflow is dedicated to delivering life‑saving solutions while maintaining the highest standards of data quality, compliance, and customer service.
Why This Role Matters
As a Customer Care Data Management Specialist at talentflow, you will be the guardian of the data that powers every interaction, decision, and strategic initiative across the organization. Your work will directly influence the accuracy of order processing, the effectiveness of customer outreach, and the overall experience of the thousands of partners who rely on talentflow’s life‑saving products and services. By ensuring clean, reliable, and well‑governed data, you enable the business to make smarter decisions, improve operational efficiency, and ultimately save more lives.
Key Responsibilities
Data Entry, Validation, and Maintenance
- Perform meticulous data entry and validation for new and existing customer records, adhering to talentflow’s rigorous data standards.
- Maintain comprehensive and up‑to‑date customer profiles, ensuring that every field—from contact information to order history—is accurate and complete.
- Execute routine data maintenance tasks, such as correcting typographical errors, updating address changes, and verifying phone numbers.
Cross‑Functional Collaboration
- Partner with Sales, Customer Care, Finance, IT, and external customers to resolve data discrepancies and update records in a timely manner.
- Serve as a liaison between technical teams and business stakeholders, translating data issues into actionable solutions.
- Participate in cross‑departmental data‑governance meetings to align on standards, policies, and improvement initiatives.
Data Governance & Quality Assurance
- Support talentflow’s data‑governance framework by following established policies, procedures, and best practices.
- Conduct regular data profiling, cleansing, and deduplication activities, with a focus on merging duplicate customer records.
- Develop, document, and enforce data validation rules and automated quality checks to prevent future errors.
- Perform audits and quality checks to ensure compliance with regulatory requirements and internal data‑governance standards.
Reporting & Analytics
- Generate and distribute data‑quality reports that track key performance indicators such as completeness, accuracy, and timeliness.
- Produce ad‑hoc analyses and dashboards that highlight trends, anomalies, and opportunities for process improvement.
- Collaborate with business intelligence teams to integrate data‑quality metrics into broader organizational reporting.
Essential Qualifications
- Education: High School Diploma or equivalent is required; a Bachelor’s degree in Business, Information Management, or a related field is preferred.
- Three to five years of experience in customer service, data management, or a related analytical role.
- Demonstrated success working remotely, with a proven ability to stay organized, self‑motivated, and accountable.
- Hands‑on experience with Microsoft Excel, including advanced functions such as filters, pivot tables, VLOOKUP, INDEX/MATCH, and complex formulas.
- Solid understanding of data‑quality principles, data‑governance frameworks, and relevant regulatory compliance requirements (e.g., GDPR, HIPAA where applicable).
- Exceptional attention to detail and a passion for maintaining pristine data sets.
- Strong analytical mindset with the ability to detect patterns, trends, and outliers in large data sets.
- Excellent written and verbal communication skills, enabling effective collaboration with internal teams and external customers.
- Adaptability to thrive in a fast‑paced environment and the capacity to manage multiple priorities simultaneously.
Preferred Qualifications & Skills
- Experience with data‑quality tools such as Talend, Informatica, or Microsoft Power Query.
- Familiarity with CRM platforms (e.g., Salesforce, Microsoft Dynamics) and ERP systems.
- Knowledge of scripting languages (Python, SQL) for data extraction and transformation.
- Certification in data governance or data management (e.g., DAMA‑CDMP).
- Previous experience in the medical device, health‑tech, or emergency‑services industry.
Core Competencies for Success
- Problem Solving: Ability to diagnose data issues, propose corrective actions, and implement sustainable solutions.
- Customer‑Centric Mindset: Understanding that accurate data directly impacts the safety and satisfaction of talentflow’s customers.
- Collaboration: Comfortable working across functional boundaries and building strong relationships with diverse stakeholders.
- Continuous Learning: Eagerness to stay current with emerging data‑management technologies and industry best practices.
- Integrity & Confidentiality: Commitment to handling sensitive customer information with the utmost discretion and security.
Career Growth & Learning Opportunities
talentflow invests heavily in the professional development of its team members. As a Data Management Specialist, you will have access to:
- Structured training programs on advanced data‑analytics tools, data‑governance frameworks, and industry‑specific regulations.
- Mentorship from senior data architects and business analysts who can guide your career trajectory.
- Opportunities to transition into roles such as Data Analyst, Business Intelligence Specialist, or Data Governance Lead as you demonstrate mastery and initiative.
- Support for certifications and continuing‑education courses, with tuition reimbursement for relevant programs.
Work Environment & Culture at talentflow
talentflow embraces a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team members enjoy:
- A collaborative virtual workspace powered by modern communication tools (Slack, Microsoft Teams, Zoom) that keep you connected to colleagues worldwide.
- Regular virtual “coffee chats,” team‑building events, and wellness initiatives designed to foster community and reduce isolation.
- A culture of inclusion where diverse perspectives are celebrated, and every employee is encouraged to bring their authentic self to work.
- Transparent leadership that shares company goals, performance metrics, and strategic direction, ensuring every employee understands how their contributions drive the mission of saving lives.
Compensation, Perks, & Benefits
talentflow offers a competitive salary that reflects your experience and expertise, complemented by a comprehensive benefits package that includes:
- Health, dental, and vision insurance plans with multiple coverage options.
- Life and short‑term/long‑term disability coverage.
- 401(k) retirement savings plan with company matching contributions.
- Generous paid time off (PTO) and paid holidays to support rest and rejuvenation.
- Professional development stipend for courses, conferences, or certifications.
- Employee assistance program (EAP) for mental‑health support and counseling.
- Flexible work schedule and remote‑work allowances for home‑office setup.
How to Apply
If you are passionate about data integrity, thrive in a remote environment, and want to contribute to a mission that truly saves lives, talentflow wants to hear from you. Click the link below to submit your application and begin a rewarding career with a company that values excellence, diversity, and continuous improvement.
Join talentflow – Make Data Work for Life‑Saving Impact
At talentflow, your work goes beyond spreadsheets and reports; it directly supports the delivery of critical emergency‑response equipment and training that protect communities across the globe. By ensuring that our customer data is accurate, reliable, and actionable, you empower every team member to make informed decisions that can mean the difference between life and death. Take the next step in your career and become part of a purpose‑driven organization where your expertise is valued, your growth is nurtured, and your contributions truly matter.
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