CVO Coordinator, Credentialing

A Brief Overview

The CVO Coordinator is responsible for oversight of the initial credentialing process and analyzing and evaluating primary source verification data and documents. This position is involved in data entry and integrity within the credentialing database. Under the supervision of the CVO Manager, the CVO Coordinator functions as an agent of the protected peer review process and completes functions related to enterprise credentialing information management.

What You Will Do

• Analyzes and processes initial applications by utilizing independent critical thinking skills, which may involve extensive investigative review and interpretation
• Maintains current knowledge of and adheres to hospital and outside accreditation and regulatory standards (Joint Commission, Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.)
• Serves as a content expert and participates in onboarding and training of new team members
• Utilizes current trends and practices in all aspects of credentialing
• Assists with initial credentialing projects as assigned
• Manages data quality and integrity for web-based applications based on defined standards through systematic audits
• Analyze and manage data maintained in system credentialing database following strict data standards
• Manage all pending staff database records
• Assist in the integration of new hospital acquisitions, including setting up staff records in MSOW, organizing scanned files, training new team members
• Assist CVO System Manager with creation of electronic work processes in the credentialing database
• Participate in the development of new technologies, database modules, and upgrade testing
• Audit all initial appointment files of newly credentialed providers and status/privilege changes ensuring all requirements are met and set up the practitioner records in the credentialing database which feed multiple downstream systems

Additional Responsibilities

• Participate in the development of new technologies, database modules, and upgrade testing
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

%3Cb%3EEducation%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3EBachelor%27s Degree (Required) or %3C/li%3E%3Cli%3E Three (3) years of direct credentialing experience accepted in lieu of bachelor%27s degree. %3C/li%3E%3C/ul%3E%3Cb%3EWork Experience%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E3+ years of experience working in a similar role, preferably in a healthcare setting (Required) and %3C/li%3E%3Cli%3E2+ years of experience with database utilization and data management (Required) %3C/li%3E%3C/ul%3E%3Cb%3EKnowledge, Skills, %26amp; Abilities%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E Strong analytical and quantitative skills (Required proficiency) %3C/li%3E%3Cli%3E Advanced verbal, writing and editorial skills (Required proficiency) %3C/li%3E%3Cli%3E Attentive listening skills (Required proficiency) %3C/li%3E%3Cli%3E Confidence interacting with UH Senior Leaders, Physicians, Board Members, and outside agencies (Required proficiency) %3C/li%3E%3Cli%3E Critical thinking skills, which result in making independent procedural decisions and judgments (Required proficiency) %3C/li%3E%3Cli%3E Skill in establishing priorities with independent coordination of day-to-day activities (Required proficiency) %3C/li%3E%3Cli%3E Demonstrated knowledge of medical terminology (Required proficiency) %3C/li%3E%3Cli%3E Excellent communication and organizational skills (Required proficiency) %3C/li%3E%3Cli%3E Ability to work in a fast-paced environment (Required proficiency) %3C/li%3E%3Cli%3E Ability to multi-task (Required proficiency) %3C/li%3E%3Cli%3E Excellent computer skills, including knowledge of Microsoft applications, knowledge of Adobe Acrobat Professional and credentialing database experience (Required proficiency) %3C/li%3E%3Cli%3E Work experience in performing process, operational and system audits (Required proficiency) %3C/li%3E%3Cli%3E Analytical thinker, organized, attention to detail is essential (Required proficiency) %3C/li%3E%3C/ul%3E%3Cb%3ELicenses and Certifications%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E NAMSS CPCS and/or CPMSM certification (Required within 5 Years) %3C/li%3E%3C/ul%3E%3Cb%3EPhysical Demands%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3EStanding Occasionally %3C/li%3E%3Cli%3EWalking Occasionally %3C/li%3E%3Cli%3ESitting Constantly %3C/li%3E%3Cli%3ELifting Rarely up to 20 lbs %3C/li%3E%3Cli%3ECarrying Rarely up to 20 lbs %3C/li%3E%3Cli%3EPushing Rarely up to 20 lbs %3C/li%3E%3Cli%3EPulling Rarely up to 20 lbs %3C/li%3E%3Cli%3EClimbing Rarely up to 20 lbs %3C/li%3E%3Cli%3EBalancing Rarely %3C/li%3E%3Cli%3EStooping Rarely %3C/li%3E%3Cli%3EKneeling Rarely %3C/li%3E%3Cli%3ECrouching Rarely %3C/li%3E%3Cli%3ECrawling Rarely %3C/li%3E%3Cli%3EReaching Rarely %3C/li%3E%3Cli%3EHandling Occasionally %3C/li%3E%3Cli%3EGrasping Occasionally %3C/li%3E%3Cli%3EFeeling Rarely %3C/li%3E%3Cli%3ETalking Constantly %3C/li%3E%3Cli%3EHearing Constantly %3C/li%3E%3Cli%3ERepetitive Motions Frequently %3C/li%3E%3Cli%3EEye/Hand/Foot Coordination Frequently %3C/li%3E%3C/ul%3E%3Cb%3ETravel Requirements%3C/b%3E%3C/br%3E%3Cul%3E%3Cli%3E5% %3C/li%3E%3C/ul%3E

Job Details
Primary Location: United States-Ohio-Cleveland
Work Locations: 10524 Euclid Avenue, Cleveland, 44106
Job: Administrative Support
Organization: UHHS_Health_System
Schedule: Full-time
Employee Status: Regular
Shift: Days
Job Type: Standard
Job Level: Professional
Travel: Yes, 10 % of the Time
Remote Work: Yes
Job Posting: Oct 3, 2026, 4:00:00 AM

Bachelor's degree or 3 years direct credentialing experience; 3+ years similar role in healthcare; 2+ years database utilization; NAMSS CPCS/CPMSM certification within 5 years; strong analytical, communication, and computer skills.

Key Responsibilities

• processing credentialing applications
• managing database records
• training new team members

Skills & Tools

Microsoft Office, Adobe Acrobat Professional, MSOW

Job Details

• Category: Administrative & Clerical Support
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Cleveland, Ohio, United States
• Languages: English

About University Hospitals

A health system providing comprehensive medical services and care. — Industry: Healthcare