Job Description:
• Resolve Provider and Consumer inquiries with one-touch resolution across phone, live chat, email, and SMS
• Manage high-volume inbound and outbound customer and provider interactions while maintaining quality, accuracy, and efficiency
• Investigate inquiries, assess account activity, and provide accurate, timely resolutions
• De-escalate complex customer situations professionally and empathetically
• Document customer interactions and account-level issues accurately
• Partner with leadership to improve customer experience, operational processes, internal systems, and team effectiveness
• Collaborate across departments to support Cherry's growth in a fast-paced fintech environment
• Maintain schedule flexibility for assigned weekends and select holidays
Requirements:
• US-based role
• 1+ years of experience in customer support or a similar customer-facing role
• Experience supporting consumer lending, fintech, or other financial products preferred
• Ability to multitask and de-escalate situations across voice, chat, email, and SMS
• Exceptional task prioritization, organization, and attention to detail
• Strong work ethic and pride in performance
• Startup experience preferred
• Ability to work independently in a fast-paced, changing environment with a team-first mentality
• Intermediate Excel/Google Sheets skills highly preferred
• Excellent written and verbal communication skills
• High school diploma or GED required
• Availability to work 9:00 AM–6:00 PM in the respective timezone, including assigned weekends and select holidays
• Legally authorized to work in the United States; visa sponsorship requirements addressed in application
Benefits:
• Generous equity grant
• Medical, vision and dental benefits
• Fully remote work
• Summer and winter company retreats
• $25,000 annual variable target paid out monthly