Job Description:
• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Perform all CCC Coordinator duties
• Manage incoming consultations through CCC consultation lifecycle workflows
• Prioritize and assign emergency and non-emergency consultations across multiple service lines
• Use approved protocols, workflows, and the computer-aided dispatch system to evaluate situations and take appropriate actions
• Test computer, camera, and related communications equipment readiness
• Monitor and maintain queues to prioritize and assign consultations and meet or exceed SLAs
• Meet or exceed performance metrics on the performance index scorecard
• Maintain professionalism when interacting with healthcare facilities, physicians, coworkers, and supervisors
• Remain on call, stay beyond shift end, and respond to emergency situations when required
• Perform duties according to company policies and CCC objectives
• Maintain collaborative working relationships across departments
• Keep the immediate supervisor informed of issues and concerns and take corrective action
• Maintain positive team spirit and support a positive organizational culture
• Perform other tasks as needed
Requirements:
• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral) as well as demonstrate the ability to work effectively across departments
• Demonstrated proficiency with Microsoft office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Excellent phone/customer service skills along with high attention to detail
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high growth and fast paced organization
• Must be able to remain in a stationary position 50% of the time
• Frequent speaking and listening using a headset
• Sitting for an extended period of time
• Extended periods of time looking at computer monitor
• Repetitive use of hands/fingers across keyboard
• The consult coordination center operates 24/7 and requires weekends and holidays
• Ability to work 2:45 PM–11:00 PM Eastern Time, Sunday–Thursday
Benefits:
• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Health Savings Account
• Flexible Spending (Medical and Dependent Care)
• Employer Paid Life and AD&D (Supplemental available)
• Paid Time Off
• Paid Training
• Up to 2 interviews via Zoom