About Motive
Motive is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we believe that a better consumer experience online can make it great. Our all-in-one platform is serving an increasingly robust quantity of dealers through our direct partnerships with nearly every OEM brand.
About the Role
We're looking for a technically skilled Customer Support Specialist with excellent communication and problem-solving skills to be a frontline point of contact for our dealers. This role is a great fit for someone who's technical, curious, and energized by solving a wide range of challenges to deliver a great customer experience.
The best candidates are just as comfortable talking to a dealer as they are digging into a technical issue. You'll need to understand what a dealer is experiencing, investigate the systems behind it, communicate what you find clearly, and turn dealer-reported issues into information our Product and Engineering teams can act on.
In this job, you can expect to:
Be part of a small, focused team
Provide responsive customer support via email, phone, and Slack
Collaborate with teammates to manage a shared queue of incoming customer requests
Take ownership of cases from initial investigation through resolution, documenting details, next steps, and customer expectations along the way
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, and installing and troubleshooting integrations
Use cutting edge AI technologies to investigate issues involving data flows, databases, APIs, and third-party integrations
Translate customer feedback and reported issues into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and evolution of support resources and documentation
We are looking for someone who has/is:
2+ years of experience in customer support, technical support, or a similar customer-facing role within a fast-paced environment, software startup, or SaaS organization
Strong technical aptitude and the ability to investigate problems across multiple connected systems
A customer-first approach to problem-solving, balanced with sound technical judgment
Highly organized, self-motivated, and detail-oriented, with strong follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, Zendesk, or similar
A positive attitude and a willingness to learn and adapt
Preferred Experience:
Analytics and marketing technologies such as GA4, tag managers, advertising pixels, and conversion tracking
Writing or modifying custom front-end scripts and styles using JavaScript, CSS, or similar web technologies
Working with automotive dealerships, vehicle inventory, inventory feeds, or automotive technology systems
Benefits
Competitive compensation aligned with experience and scope of the role. Final details are discussed during the interview process.
Motive contributes 100% of the cost of employees' health, dental, and vision insurance premiums. For employees' dependents, Motive covers 50% of their insurance premiums.
Work Location
This role requires availability to work 9:00 am – 5:00 pm Pacific time, Monday through Friday
Remote or in person in Oklahoma City
While Motive is headquartered in Oklahoma City, our team is fully distributed across the US. We are currently accepting applications from all US states.
Requires 2+ years in customer or technical support, strong technical aptitude, problem-solving, organization, and familiarity with support tools such as Pylon or Zendesk. Web technology experience is preferred.
Key Responsibilities
- providing support
- investigating issues
- documenting cases
Skills & Tools
Slack, Pylon, Zendesk, GA4, JavaScript, CSS
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States or Oklahoma City or Seattle
- Languages: English
Benefits
- Retirement plan
About Motive
A website provider offering an all-in-one platform for automotive dealerships. — Industry: Information Technology