About LumiMeds
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up.
As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive.
We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction.
Location:Remote (India, South America, or Europe)
Work Hours:U.S. business hours
About the Role
We’re looking for an experiencedOperations Manager for Customer Supportto help run and scale our global support team. This role will work closely with our current Operations Manager (PH) and Team Lead, to improve workflows, drive performance, and ensure a consistent, high-quality customer experience.
This is a hands-on leadership role ideal for someone who thrives in fast-moving environments, loves building systems, and knows how to support frontline teams without micromanaging them.
What You’ll Do
Partner closely with the leadership team to manage day-to-day Customer Support operations
Oversee CS performance across chat, email, and phone support
Monitor KPIs (response times, resolution rates, CSAT, escalations) and drive continuous improvement
Help design, document, and refine SOPs, workflows, and internal processes
Support hiring, onboarding, training, and coaching of CS team members
Act as an escalation point for complex customer or operational issues
Ensure consistent coverage and quality duringU.S. business hours
Collaborate with cross-functional teams (Product, Engineering, Clinical, Ops) to resolve recurring issues
What We’re Looking For
3–5+ years of experiencein Customer Support Operations or Support Management
Proven experience managingremote or distributed CS teams
Strong understanding of support metrics, workflows, and ticketing systems
Comfortable working in ahigh-growth, startup environment
Excellent written and verbalEnglish communication skills
Highly organized, proactive, and solutions-oriented
Ability to workU.S. time zonesconsistently
Experience intelehealth, healthcare, SaaS, or regulated industriesis a strong plus
Location & Eligibility
This is aremote roleopen to candidates based in:
India
South America
Select European countries (UK, Sweden, Netherlands, France)
Final eligibility depends on business needs and hiring feasibility by location.
Why Join LumiMeds
Work with a globally distributed, high-performing team
Real ownership and impact on how customer support scales
Clear growth path as the company expands
Remote-first culture with strong operational structure
How to Apply
Please submit your application in English. Qualified candidates will be contacted for next steps.
How to Apply
If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role.
This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps.
is an equal opportunity employer. We hire based on skills, experience, and alignment with our values.
Please note: This role requires professional-level English communication and availability to work U.S. business hours.
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