Why Join Omnicell?
At Omnicell, you’ll have the opportunity to make a direct impact on how
pharmacies and health systems deliver patient‑centered care. As a Customer
Success Manager, you’ll build trusted relationships with large enterprise
partners, help them maximize value from EnlivenHealth’s solutions, and influence
outcomes that support safer, smarter medication management. You’ll collaborate
across Product, Operations, Marketing, IT, and Technical Support while
partnering directly with senior pharmacy and retail leaders. If you thrive in a
fast‑paced, customer‑driven environment where your expertise shapes stronger
patient engagement and business results, this is the role for you.
What You’ll Do
Purpose: Drive customer value, retention, and growth by serving as a strategic
advisor and advocate for your assigned partners. As a Customer Success Manager,
you will champion customer outcomes by ensuring optimal adoption of
EnlivenHealth solutions, enabling pharmacy partners to improve patient
engagement, workflow efficiency, and revenue.
Key Responsibilities
Drive retention and expansion within assigned enterprise accounts by
understanding partner goals and aligning solutions that help them achieve
measurable business outcomes.
Lead successful rollouts of EnlivenHealth solutions by partnering
cross‑functionally with Operations, Product, Marketing, Training, and other
internal teams.
Build deep, trusted relationships with pharmacy leaders—from store‑level
managers to Directors, VPs, and C‑Suite stakeholders—understanding their
strategic priorities and organizational needs.
Maintain a steady communication cadence, sharing adoption insights, usage
trends, customer sentiment, and opportunities for deeper engagement.
Identify advocacy opportunities such as testimonials, case studies, and
reference participation.
Serve as the customer sponsor, coordinating internal support, ensuring timely
resolution of issues, and escalating when needed to remove roadblocks.
Provide the voice of the customer to influence product enhancements, roadmap
discussions, and value messaging.
Deliver compelling presentations including Quarterly Business Reviews, annual
strategic account reviews, solution demonstrations, and site visits.
Partner with Sales, IT, Finance, Support, and cross‑functional teams to
clarify requirements, set expectations, negotiate timelines, and drive
accountability for customer deliverables.
Achieve assigned goals for revenue retention, growth, referenceability, and
strategic account planning.
Who You Are
Minimum Qualifications
Associate degree or 3+ years of relevant Omnicell experience.
3+ years in Customer Success, Account Management, Relationship Management, or
similar customer‑facing roles.
Experience managing large enterprise customers with complex operating
environments.
Strong communication skills and exceptional organization, attention to
detail, and follow‑through.
Demonstrated ability to build trust, mitigate churn, and drive renewals and
customer engagement.
Ability to learn, understand, and communicate technical concepts and solution
capabilities.
Preferred Qualifications
Bachelor’s degree.
5+ years managing customer or account relationships in a SaaS environment.
2+ years working in retail pharmacy (store leadership or vendor management),
preferably with patient engagement or communication solutions.
Basic Salesforce proficiency.
Strong analytical and problem‑solving skills, including the ability to
deliver ROI insights.
Proven ability to manage multiple projects simultaneously while prioritizing
effectively.
Self‑motivated, adaptable, and comfortable working in a fast‑changing
environment.
Experience identifying new business opportunities and building relationships
to deepen customer value.
How You’ll Elevate at Omnicell
Success at Omnicell is grounded in our Elevate Behaviors. As a Customer Success
Manager, you will:
Collaborate – Partner closely with pharmacy leaders and internal
cross‑functional teams to drive aligned business outcomes.
Inspire – Influence customer stakeholders, lead strategic conversations, and
inspire confidence in EnlivenHealth solutions.
Develop – Continuously grow your market, product, and technical expertise
while supporting customer and team capabilities.
Execute – Deliver operational excellence with clear priorities, ownership of
outcomes, and consistent follow‑through.
Impact – Advocate for innovation, challenge the status quo, and proactively
shape solutions that enhance customer experience and value.
Work Conditions
Remote (home office environment)
Travel: ~15–20%
Physical Requirements: Sitting, standing, walking, typing
Since 1992, Omnicell has been committed to transforming pharmacy
care through outcomes-centric innovation designed to optimize clinical and
business outcomes across all settings of care. We strive to be the healthcare
provider’s most trusted partner by our guiding promise of “Outcomes. Defined and
Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software,
and expert services is helping healthcare facilities worldwide to improve
business and clinical outcomes as they move closer to the industry vision of the
Autonomous Pharmacy.
Our guiding principles inform everything we do:
As Passionate Transformers, we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for
innovation.
Understanding that Relationships Matter creates synergies that yield the
greatest benefits for all.
Intellectually Curious, eager to think deeper to learn and improve.
In Doing the Right Thing, we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG)
initiatives. Our ESG efforts focus on creating an inclusive culture and a
healthier world. This includes our Employee Impact Groups, which foster
inclusion and belonging, as well as our learning and well-being programs that
support personal and professional growth. We also prioritize sustainability in
our operations, aiming to reduce our environmental footprint and promote
responsible business practices. Join us in transforming the pharmacy care
delivery model, making patient care safer and smarter for all.
Omnicell is dedicated to fostering an inclusive workplace. We welcome
applications from all individuals, valuing a wide range of perspectives and
backgrounds. As an equal opportunity employer, we do not discriminate based on
race, gender, religion, sexual orientation, gender identity, national origin,
veteran status, or disability. We are committed to making our recruitment
process accessible to everyone. We offer support and reasonable adjustments for
individuals with disabilities during our hiring process. If you need assistance,
please contact us at Recruiting@omnicell.com [Recruiting@omnicell.com].
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to
strict policies to prevent discrimination or retaliation against those who
engage in open conversations about compensation. However, employees privy to
compensation information as part of their job role are expected to maintain
confidentiality, except in specific circumstances outlined by law, such as
during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and
responsibilities as needed to meet our organization's evolving needs and drive
our mission forward.