About the role
PlanIT Geo builds software that helps cities, utilities, and governments manage urban forests at scale. We're looking for a Customer Success contractor to provide coverage for approximately 6 months while members of our team are out on temporary leave. You'll step into an established book of accounts and keep things running smoothly, managing customer relationships, answering product questions, and supporting renewals, so our customers experience continuity and our team can return to a well-managed portfolio. This is a great fit for someone who enjoys hands-on customer work and wants a defined-term engagement, whether you're between roles, freelancing, or looking for flexible full-time work for a set period.
Strong performance in this role could open the door to future opportunities with PlanIT Geo as our team grows.
What you'll do
Customer Success Manager
Own a portfolio of customer accounts, from onboarding through renewal
Respond to customer questions and troubleshoot issues via email and calls
Track customer health, activity, and communication in HubSpot
Flag at-risk accounts early and help develop retention plans
Partner with the product and support teams to relay customer feedback
Use AI tools actively in your own workflow
Identify and implement AI-driven improvements across the CS function
What we're looking for
Proven experience in a customer success or account management role
Hands-on experience using HubSpot (required)
Customer Onboarding and Retention in a Software as a Service SaaS environment
Strong written and verbal communication skills
Comfort working independently in a remote, small-team environment
Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus, but not required
Details
Location: Fully remote, US Based
Compensation & Term: $30/hr | 40 hours/week | Fixed-term contract, approximately 6 months