This is a Fully Remote Job
About Our Client:
This organization operates within the rental housing sector, addressing challenges faced by renters, landlords, and brokers in accessing and managing rental properties. It focuses on facilitating seamless communication and support throughout the rental application and management process, aiming to improve user experience and build trust among its customers.
About the Opportunity:
The CUSTOMER SUCCESS ANALYST plays a critical role in maintaining effective communication with renters, landlords, and brokers to ensure a smooth and supportive experience. This role involves managing customer interactions to resolve issues, provide guidance, and drive revenue by advancing deals. The position is essential for fostering customer trust and enhancing the overall service quality.
Responsibilities:
Manage a pipeline of deals and proactively follow up with customers to advance deals and generate revenue
Communicate with customers via phone and email, tailoring approaches to diverse situations
Collect and analyze data on customer communications and engagement to support continuous improvement of the user experience
Requirements:
Bachelor’s degree in a related field or equivalent experience
Proactive attitude with eagerness to research and learn
Empathy, integrity, and sense of humor
Highly organized and detail-oriented
Customer-centric mindset
Team-oriented attitude
Strong math and analytical skills
Ability to multitask and adapt to change
Availability during business hours (8 a.m. to 7 p.m. Eastern Standard Time) including one weekend day per week with one weekday off
Excellent written and verbal communication skills in English
Pay Range and Compensation Package:
Base salary range between $50,000 and $60,000 annually
Final offer amounts depend on experience, expertise, location, and market data
Benefits & Perks:
Medical, dental, and vision insurance starting day one
Health savings account with employer contribution
Flexible spending accounts for healthcare, dependent care, and commuter expenses
401(k) retirement plan
Generous paid time off and paid holidays
Paid parental leave
Company-sponsored short and long term disability
Flexible working hours
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.