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About talentedge – Pioneering Safety and Security Worldwide
talentedge is a global leader dedicated to creating peace of mind by safeguarding the places where people live, work, and visit. With a portfolio of more than 30 trusted brands, a workforce of over 12,000 professionals, and products distributed in 130 countries, we specialize in innovative security solutions that go far beyond the doorway. In 2024, talentedge earned the prestigious Gallup Exceptional Workplace Award for the second consecutive year, a testament to our vibrant, engaged culture and our commitment to unlocking human potential.
Position Overview
We are seeking a self‑motivated, results‑driven Remote Customer Service Representative to join our dynamic team serving the Connecticut market. This full‑time role operates on an EST schedule (Monday – Friday, 2:30 pm – 11 pm) and plays a critical part in ensuring that our customers receive accurate, timely, and courteous support for service orders, product inquiries, and field operations.
Key Responsibilities
- Service Order Management: Review, edit, process, and verify the accuracy of incoming service requests using platforms such as Five9, Service Channel, FM Pilot, and other talentedge‑approved tools.
- Data Integrity: Initiate and follow up on required actions to maintain precise customer master data, ensuring that every record reflects the most current information.
- Cross‑Functional Collaboration: Communicate regularly with sales, field operations, and internal departments to resolve issues and streamline workflows.
- Process Improvement: Recommend enhancements to existing methods and systems that boost the efficiency, accuracy, and responsiveness of the Customer Call Center.
- Backup Support: Provide coverage for teammates when needed, ensuring uninterrupted service delivery.
- Customer Interaction: Respond to general inquiries promptly, using provided resources and training materials to deliver accurate information.
- Professional Conduct: Uphold the highest standards of professionalism, respect, and empathy when engaging with both external and internal customers.
- Team Integration: Work hand‑in‑hand with branch teams to create a seamless experience for our customers.
- Additional Duties: Perform other related tasks as assigned by management to support the overall success of the team.
Essential Qualifications
- High School Diploma or GED; 1‑3 years of relevant customer service experience, or an equivalent combination of education and work experience.
- Ability to work consistently on Eastern Standard Time (EST) hours.
- Proficient computer skills, including comfort with multiple software platforms and the ability to learn new systems quickly.
- Flexible schedule with willingness to take on on‑call shifts as business needs dictate.
- Strong collaborative mindset—flexible, cooperative, and proactive.
- Capability to work independently while thriving in a team‑oriented environment.
- Solid decision‑making and troubleshooting abilities.
- Detail‑oriented approach with a focus on accuracy and quality.
- Basic knowledge of SAP is a plus.
Preferred Qualifications & Skills
- Associate’s degree or higher in a related field.
- Experience with Microsoft Dynamics 365 (D365) or similar ERP systems.
- Hands‑on knowledge of Five9 call‑center software.
- Familiarity with service‑order platforms such as Service Channel or FM Pilot.
- Previous exposure to security‑related products or services.
Core Competencies for Success
- Communication: Clear, concise, and empathetic verbal and written communication skills.
- Problem Solving: Ability to diagnose issues, propose solutions, and follow through to resolution.
- Time Management: Efficiently prioritize tasks in a fast‑paced, remote environment.
- Technical Aptitude: Quick learner of new software tools and platforms.
- Customer‑Centric Mindset: Genuine desire to help customers and exceed their expectations.
- Adaptability: Comfortable navigating change and evolving processes.
Why talentedge Is a Great Place to Grow Your Career
At talentedge, you’ll join a community that values your growth as much as its own. Our core belief—“this is your business, run with it”—empowers every employee to take ownership, innovate, and make a tangible impact. Whether you’re looking to deepen your expertise in customer service, explore new technology platforms, or advance into leadership, talentedge provides the pathways, mentorship, and resources you need.
Learning & Development Opportunities
- Access to industry‑leading training programs, including certifications for call‑center technologies and security product knowledge.
- Personalized development plans supported by CliftonStrengths assessments and professional coaching.
- Tuition reimbursement for relevant coursework and degree programs.
- Opportunities to cross‑train with sales, field operations, and product engineering teams.
Work‑Life Balance & Culture
talentedge champions a balanced lifestyle. Our remote‑first model allows you to work from the comfort of your home while staying connected through virtual collaboration tools. We celebrate diversity, inclusion, and authenticity, fostering a workplace where every voice is heard and valued. Our culture is built on mutual respect, continuous feedback, and a shared commitment to safety—both for our customers and our team members.
Compensation, Benefits, and Perks
We offer a competitive hourly wage range of $15.14 – $26.82, calibrated based on experience, skill set, and market factors. In addition to base pay, you’ll receive a comprehensive benefits package designed to support your health, financial security, and overall well‑being:
- Health, Dental, and Vision Insurance: Robust coverage to keep you and your family healthy.
- Generous Paid Time Off: Vacation and sick days that recognize the importance of rest and personal time.
- 401(k) Plan: Company match up to 6% with no vesting period, helping you build a secure retirement.
- Health Savings Account (HSA) & Flexible Spending Account (FSA): Tax‑advantaged options for medical and dependent care expenses.
- Disability Insurance: Short‑term and long‑term coverage paid by talentedge.
- Life Insurance: Term coverage with optional supplemental policies.
- Wellness Rewards: Earn up to $2,000 for completing wellness activities.
- Employee Discounts: Access to exclusive savings through Perks at Work.
- Community Involvement: Paid volunteer opportunities and company‑wide initiatives to give back.
- Continuous Learning: Ongoing training, webinars, and internal knowledge‑sharing sessions.
Join talentedge – Make Tomorrow Safer Today
If you are passionate about delivering exceptional service, thrive in a remote setting, and want to be part of a purpose‑driven organization that values your contributions, we encourage you to apply. Even if you don’t meet every single qualification, your unique experiences could be exactly what we need to enrich our team.
How to Apply
Ready to embark on a rewarding career with talentedge? Click the “Apply Now” button below, submit your resume, and tell us why you’re the perfect fit for this role. Our recruitment team reviews every application with care, and we are committed to providing accommodations for candidates with disabilities.
talentedge is an equal opportunity employer. We celebrate who we are and are dedicated to building a diverse, inclusive, and authentic workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
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