We are looking for team members who are passionate about challenging and
significant work for the good of every patient. We are searching for individuals
who are compassionate, service with a purpose, are dedicated to supporting their
team, and who seek excellence every day.
Why Join IU Health?
As Indiana’s largest and most comprehensive healthcare system, and the number 1
ranked healthcare system in Indiana, we offer:
401(K) retirement savings with employer match
Tuition reimbursement
Employee Assistance Program – Counseling at no cost to you
Healthy Results – Participation in our team member wellness programs award
points that contribute toward a biweekly financial incentive in your
paycheck! The more you participate, the more you earn!
SCHEDULE:
Monday-Friday 8am-4:30pm or 8:30am-5pm
Holiday Rotation; No Weekends
WORK LOCATION: REMOTE-Must be located in Indiana
Training: 3 weeks, onsite (8am-430pm) at Gateway Plaza located at 950 N Meridian
St, Suite 950, Indianapolis IN 46204
KEY RESPONSIBILITIES
Respond to patient inquiries via telephone and email in a courteous and
professional manner.
Assist patients by identifying concerns and escalating or coordinating
resolution according to established guidelines.
Work collaboratively with internal departments to ensure timely issue
resolution.
Collect and accurately enter patient demographic and billing information into
internal systems.
Process new and incoming patient referrals under supervision and established
procedures.
Prepare patient accounts by organizing clinical documentation, discharge
summaries, and referral paperwork.
Monitor referrals and assist with scheduling follow‑ups as directed.
Maintain inpatient lists in Cerner, including monitoring discharges and
patient updates.
Monitor the ECIN system for new referrals and status updates.
Complete patient registration tasks, including account creation, demographic
verification, and assignment of appropriate care team members.
Review incoming faxes for orders and referrals and route or process
accordingly
Coordinate pump education scheduling with the Dietitian team.
Manage inbound calls from patients and provider offices, providing accurate
information or routing calls appropriately.
PREFERRED QUALIFICATIONS
Strong interpersonal skills, professionalism, and initiative.
Ability to work independently.
Ability to type at least 30+ words per minute.
REQUIREMENTS
High School Diploma/GED is required.
Requires 3-5 years of relevant experience.
Requires proficiency in Microsoft Office.
Requires the ability to manage time effectively in a fast-paced environment.
Indiana University Health has nearly 40,000 team members, including more than
3,600 physicians and 1,200 advanced practice providers, and we’re home to the
largest nursing network in Indiana with more than 9,000 nursing team members
at over 800 sites of care.
IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley
Children's Health is ranked among the top children's hospitals in the country
by U.S. News & World Report.
A unique partnership with the Indiana University School of Medicine – one of
the nation’s largest medical schools – gives patients access to
groundbreaking research and innovative treatments, and it offers team members
access to the latest science and the very best training – advancing
healthcare for all.
With 15 hospitals, including seven with Magnet designation and eight with
Pathways to Excellence designation, our team members are leading the way
through excellence.
At Indiana University Health, your personal and professional growth is a top
priority. You will have access to many diverse opportunities to learn and
develop in meaningful ways that matter most to you, such as advanced clinical
training, leadership development, promotion opportunities and cross training
development.
Indiana University Health is invested in the lives of Hoosiers, leading the
transformation of healthcare to make Indiana one of the nation’s healthiest
states.
Indiana University Health is Indiana’s most comprehensive health system, with 15
hospitals and nearly 40,000 team members serving Hoosiers across the state.
We’re looking for team members who are inspired by challenging and meaningful
work for the good of every patient. People who are compassionate and serve with
a purpose. People who aspire to excellence every day.