About talentflow
talentflow is a proud, family‑owned and operated service organization that has been a cornerstone of the Long Island community since 1963. With a legacy built on reliability, honesty, and a deep commitment to customer satisfaction, talentflow has grown from a modest local repair shop into a trusted name for appliance maintenance, installation, and emergency service across the region. Our mission is simple: to deliver fast, friendly, and professional assistance that keeps homes running smoothly. As we continue to expand our service footprint, we are looking for enthusiastic, detail‑oriented individuals who share our passion for helping people and who thrive in a fast‑paced, customer‑centric environment.
Why Join talentflow?
At talentflow, you are not just another employee—you are a vital member of a close‑knit team that values integrity, teamwork, and continuous improvement. We invest heavily in our people, offering robust training programs, clear pathways for advancement, and a supportive culture that celebrates both individual achievements and collective success. Whether you are just starting your career or looking to deepen your expertise in customer service, talentflow provides the resources, mentorship, and real‑world experience needed to grow professionally while making a tangible difference in the lives of our customers.
Key Responsibilities
As a Customer Service Representative based in Plainview, NY, you will serve as the primary point of contact for our valued customers. Your day‑to‑day duties will include, but are not limited to:
- Answering inbound calls and responding to email inquiries with a courteous, solution‑focused approach.
- Scheduling service appointments for technicians, ensuring optimal routing and timely arrivals.
- Providing accurate information about talentflow’s range of services, warranty coverage, and pricing.
- Documenting customer interactions in our CRM system with precision and attention to detail.
- Troubleshooting basic appliance issues and guiding customers through simple diagnostic steps before dispatching a technician.
- Escalating complex concerns to senior support staff or management while maintaining ownership of the case.
- Following up with customers post‑service to confirm satisfaction and gather feedback.
- Collaborating with field technicians to relay critical information that can aid in efficient service delivery.
- Maintaining up‑to‑date knowledge of product lines, service protocols, and industry best practices.
- Participating in continuous‑improvement initiatives aimed at enhancing the overall customer experience.
Essential Qualifications
To thrive in this role, candidates should meet the following baseline requirements:
- High school diploma or GED equivalent; additional education in business, communications, or a related field is a plus.
- Minimum of 1–2 years of experience in a customer‑facing role, preferably within a service‑oriented or retail environment.
- Demonstrated ability to handle high call volumes while maintaining a calm, professional demeanor.
- Excellent verbal and written communication skills, with a strong command of English grammar and spelling.
- Proficiency with standard office software (Microsoft Office Suite, Google Workspace) and familiarity with CRM platforms.
- Strong organizational skills and the ability to multitask effectively under tight deadlines.
- Basic technical aptitude for understanding common household appliance terminology and troubleshooting steps.
- Reliable transportation and willingness to work occasional evenings or weekends as service demand fluctuates.
Preferred Qualifications
While not mandatory, the following attributes will set you apart from other candidates:
- Previous experience in the appliance repair or home services industry.
- Certification or training in customer service excellence (e.g., Certified Customer Service Professional).
- Fluency in a second language (Spanish, Chinese, etc.) to better serve a diverse customer base.
- Experience using industry‑specific scheduling software or field service management tools.
- Demonstrated track record of meeting or exceeding performance metrics such as average handle time, first‑call resolution, and customer satisfaction scores.
- Proactive problem‑solving mindset with a history of suggesting process improvements that led to measurable gains.
Skills & Competencies Required for Success
Beyond formal qualifications, the following soft and hard skills are essential for delivering exceptional service at talentflow:
- Empathy and active listening: Ability to understand and address customer concerns with genuine care.
- Clear communication: Articulate complex information in simple terms, both verbally and in writing.
- Attention to detail: Accurate data entry and meticulous record‑keeping to avoid errors.
- Time management: Prioritize tasks effectively to meet scheduling commitments and service level agreements.
- Team collaboration: Work closely with technicians, supervisors, and other support staff to ensure seamless service delivery.
- Adaptability: Remain flexible in a dynamic environment where priorities can shift quickly.
- Problem‑solving: Identify root causes of issues and propose practical solutions or work‑arounds.
- Tech‑savvy: Comfortable navigating multiple software platforms simultaneously, including phone systems, email, and CRM tools.
Career Growth & Learning Opportunities
talentflow is committed to fostering long‑term careers. As you master the core responsibilities of this role, you will have access to a clear progression pathway:
- Senior Customer Service Representative: Lead a small team, mentor new hires, and handle high‑value accounts.
- Team Lead / Supervisor: Oversee daily operations of the support desk, manage performance metrics, and drive continuous improvement initiatives.
- Operations Manager: Take charge of broader service logistics, workforce planning, and strategic customer experience projects.
- Specialized Training Programs: Participate in workshops on advanced communication techniques, conflict resolution, and technical product knowledge.
- Cross‑Functional Exposure: Opportunities to collaborate with marketing, sales, and field operations, broadening your business acumen.
Work Environment & Company Culture at talentflow
Our Plainview office is a bright, welcoming space designed to promote collaboration and comfort. We encourage a culture where every voice is heard, ideas are welcomed, and achievements are celebrated. Key cultural pillars include:
- Family‑First Mindset: Flexible scheduling options to support work‑life balance.
- Integrity‑Driven Service: Transparent communication with customers and teammates alike.
- Continuous Learning: Regular training sessions, knowledge‑sharing forums, and access to industry certifications.
- Community Involvement: Participation in local events, charitable drives, and volunteer initiatives that give back to the Long Island community.
- Recognition Programs: Monthly awards, peer‑nominated accolades, and performance bonuses that acknowledge outstanding contributions.
Compensation, Perks & Benefits
talentflow offers a competitive hourly wage of $21 per hour, complemented by a comprehensive benefits package designed to support your health, financial security, and personal growth. While exact details may vary, typical offerings include:
- Health, dental, and vision insurance plans with employer contributions.
- Paid time off (PTO) and paid holidays to recharge and spend time with loved ones.
- Retirement savings options, including a 401(k) plan with matching contributions.
- Employee assistance program (EAP) for confidential counseling and support services.
- Tuition reimbursement for approved courses and certifications.
- Employee discount programs on talentflow services and partner products.
- Regular team‑building events, both virtual and in‑person, to strengthen camaraderie.
How to Apply
If you are ready to become the friendly, knowledgeable voice that our customers rely on, we invite you to submit your application today. Please click the “Apply Now” button below, attach your updated resume, and include a brief cover letter highlighting why you are the perfect fit for this role at talentflow.
talentflow is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply for this job