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Why skillspath?
At skillspath, we are more than a distributor of shipping, industrial, and packaging solutions – we are a catalyst for businesses that rely on reliable logistics to thrive. As a family‑owned leader with a presence across North America, skillspath has built a reputation for excellence, speed, and unwavering commitment to customer satisfaction. Our growth trajectory continues to accelerate, creating a stable and rewarding environment for professionals who want to make a tangible impact every day.
Joining skillspath means becoming part of a dynamic team that values integrity, collaboration, and continuous improvement. Whether you are just starting your career or looking to deepen your expertise, our culture empowers you to deliver legendary service while advancing your own professional journey.
Position Overview
We are seeking an enthusiastic, detail‑oriented Customer Service Representative to join our Braselton, GA hub. In this role, you will be the voice of skillspath, guiding customers through order placement, product inquiries, and post‑sale support. You will leverage cutting‑edge technology, work alongside a supportive call‑center team, and become a trusted advisor on our extensive product catalog.
Compensation starts at $25–$27 per hour with clear pathways for performance‑based growth, bonuses, and long‑term career advancement.
Key Responsibilities
- Process inbound and outbound customer orders with precision, ensuring accuracy in product selection, pricing, and shipping details.
- Respond to customer inquiries via phone, email, and live chat, delivering timely and courteous assistance.
- Guide customers through skillspath’s online ordering platform, troubleshooting navigation issues and optimizing the user experience.
- Develop deep product knowledge across our extensive inventory, enabling you to answer technical, pricing, and logistical questions confidently.
- Collaborate with internal teams—including sales, warehouse, and logistics—to resolve complex issues and exceed customer expectations.
- Maintain detailed records of interactions in our CRM system, ensuring data integrity and facilitating future follow‑ups.
- Identify opportunities for upselling or cross‑selling based on customer needs, contributing to revenue growth while maintaining a customer‑first mindset.
- Participate in ongoing training sessions, webinars, and product workshops to stay current on new offerings and industry trends.
- Adhere to skillspath’s service standards, quality metrics, and compliance guidelines, including our drug‑free workplace policy.
Minimum Requirements
- High school diploma or equivalent; a bachelor’s degree is preferred but not mandatory.
- Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
- Basic proficiency with computers, including experience with email, web browsers, and CRM or order‑management software.
- Demonstrated reliability and punctuality, especially for on‑site shift schedules.
- Customer‑service orientation and a genuine desire to help people solve problems.
Preferred Qualifications & Experience
- Previous experience in a call‑center or customer‑service environment, preferably within logistics, distribution, or manufacturing sectors.
- Familiarity with e‑commerce platforms and online ordering systems.
- Experience handling high‑volume order processing and multi‑tasking under tight deadlines.
- Knowledge of shipping terminology, freight classifications, and basic supply‑chain concepts.
- Certification or coursework in customer‑service excellence, communication, or related fields.
Core Skills & Competencies
- Problem Solving: Ability to diagnose issues quickly and propose effective solutions.
- Attention to Detail: Precision in data entry, order verification, and documentation.
- Empathy & Patience: Understanding customer concerns and responding with calm professionalism.
- Team Collaboration: Working seamlessly with peers and cross‑functional partners to achieve shared goals.
- Adaptability: Comfort with shifting priorities, new technologies, and evolving processes.
- Time Management: Efficiently handling multiple inquiries while meeting service level agreements.
Compensation, Perks & Benefits
skillspath offers a competitive hourly wage ranging from $25 to $27, complemented by a robust benefits package designed to support your health, financial security, and personal growth.
- Health Coverage: Comprehensive medical, dental, and vision plans available from day one.
- Retirement Savings: 401(k) plan with a 6% employer match that begins immediately.
- Performance Bonuses: Multiple incentive programs that reward exceptional service and productivity.
- Paid Time Off: Generous vacation accrual, paid holidays, and flexible PTO policies.
- Education Support: Tuition Assistance Program covering professional development courses and certifications.
- Wellness Amenities: Access to a state‑of‑the‑art fitness center, beautifully maintained walking trails, and modern, clean facilities.
- Employee Discounts: Special pricing on skillspath products and services for personal use.
Work Environment & Culture at skillspath
Our Braselton location boasts a collaborative, fast‑paced call‑center environment where teamwork is celebrated and individual contributions are recognized. The facility is designed with employee comfort in mind—bright workspaces, ergonomic stations, and breakout areas encourage both focus and creativity.
skillspath’s culture is built on three pillars:
- Integrity: We uphold the highest ethical standards in every interaction, both internal and external.
- Innovation: Continuous improvement drives our technology investments and process enhancements.
- Community: As a family‑owned business, we foster a supportive atmosphere where every voice matters.
We are proud to be an EEO/AA Employer and actively seek to hire veterans, individuals with disabilities, and candidates from diverse backgrounds.
Career Growth & Learning Opportunities
skillspath is committed to your long‑term success. As you master the fundamentals of customer service, you will have clear pathways to advance into senior representative roles, team lead positions, or specialized functions such as account management, training, and operations analysis.
Our learning ecosystem includes:
- Structured onboarding programs that pair you with experienced mentors.
- Regular workshops on product knowledge, communication techniques, and conflict resolution.
- Access to an online learning portal featuring courses on logistics, supply‑chain fundamentals, and leadership development.
- Opportunities to participate in cross‑departmental projects, expanding your skill set beyond the call center.
How to Apply
If you are ready to deliver legendary service, grow your career, and become an integral part of skillspath’s success story, we encourage you to submit your application today. Click the link below to begin the process:
Join skillspath and Make an Impact
At skillspath, every order you process, every question you answer, and every problem you solve contributes directly to the success of businesses across the continent. Your role as a Customer Service Representative is not just a job—it is a vital link in a supply chain that powers commerce, innovation, and growth.
We look forward to welcoming a dedicated professional who shares our passion for excellence. Apply today and start a rewarding career with skillspath!
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