Note: The job is a remote job and is open to candidates in USA. Mercury Insurance is a recognized leader in the insurance industry, and they are seeking a Product Manager to drive the vision and delivery of their technical products. The role involves conducting user research, collaborating with cross-functional teams, and developing product strategies to enhance customer and agent experiences.
Responsibilities
- Identify and understand user needs by conducting research. Types of discovery research include: basic user interviews, literature reviews, analyzing support, and reviewing product analytics. Synthesize findings and clearly communicate to team
- Participate in assumption mapping and work with Design, Product Analytics, and Engineering to run experiments
- Capture and document enhancement requests in the backlog and work with requestors to identify the root problem their enhancement requests are addressing
- Gather basic inputs used to score problems and opportunities and help prioritize which problems or opportunities to address
- Participate in opportunity mapping for prioritized problems and opportunities to identify potential solutions
- Develop and evangelize a product strategy and 1 year roadmap, aligned with the overall portfolio
- Understand the target outcomes and business cases for your product area, and build roadmaps and requirements focused on delivering value. Ensure your epics contain a viable plan to track progress towards outcomes
- Leverage story mapping and various splitting techniques to break prioritized initiatives down into impactful epics and stories to deliver incremental value as quickly as possible
- Collaborate with multiple functions to ensure breakdown can be efficiently implemented
- Coordinate with engineering to create the list of stories and epics to be included in each sprint based on priority, effort, capacity, and dependencies
- Draft excellent epics and stories with comprehensive, clear, and concise information and strong acceptance criteria
- Lead refinement and answer questions as needed
- Track sprint progress and notify stakeholders of delays
- Work with peers and cross functional teams to unblock dependencies or escalate
- Work with Product Analytics to identify UI and API driven events that help the team understand user experience and adoption, and document tracking needs within user stories and epics
- Prepare release notes, update living documents, and answer questions during rollout as needed
Skills
- Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management
- 3+ years product management and/or product design
- 3+ years managing complex initiatives from initiation to completion using product management processes and best practices
- Experience in defining and implementing product metrics to track performance and success
- Experience handling all stages of product delivery
- Experience representing various customers and stakeholders during planning
- Solid understanding of basic P&C insurance technology, including their functionality, limitations, advantages, and future direction
- Basic understand of the insurance technology ecosystem including common integrations and dependencies
- Skilled at managing products with an active development roadmap
- Proficient at influencing your product team and cross-functional business teams using earned leadership and strong communication skills
- Experience working in agile software delivery
- Able to develop and present complex problems in a straightforward way
- Exceptional verbal, oral, and written communication skills
- 2+ years experience in working with rating platform and rules engine
- 2+ years experience in building software platforms in insurance for business-critical functions such as rating, underwriting, and insurance configuration
- 1+ years of advanced knowledge of Guidewire product models specifically working on Guidewire Policy Center, with knowledge of its function in underwriting/sales workflows, policy rating, rules engine, and Guidewire product models
- 2+ years experience working with Property & Casualty insurance platform
Benefits
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Company Overview