Medica is a nonprofit health plan with more than a million members that serves
communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver
personalized health care experiences and partner closely with providers to
ensure members are genuinely cared for.
We're a team that owns our work with accountability, makes data-driven
decisions, embraces continuous learning, and celebrates collaboration — because
success is a team sport. It's our mission to be there in the moments that matter
most for our members and employees. Join us in creating a community of connected
care, where coordinated, quality service is the norm and every member feels
valued.
This is 100% inbound customer service environment, with no cold calling or
prospecting required. Medica's Customer Service Representatives are the primary
contact for members to resolve service inquires for claims, enrollment, billing,
pharmacy, as well as interpreting contracts, and explaining benefits. They work
telephonically and are responsible for exceptional levels of service
satisfaction, providing quality service, and the service recovery process. The
service recovery process is critical, and our Customer Service Representatives
will utilize this process to assist members in complex situations.
Our customer service department offers a fast-paced and rewarding environment
where you will receive 4-6 weeks of paid training, comprehensive benefits, and a
supportive environment that fosters continual growth! Successful Customer
Service Representatives build an amazing base of health plan and health claims
knowledge that they leverage to be considered for career advancement
opportunities throughout the Call Center and other areas of Medica's business.
This class has multiple openings and will start on Monday, October 19th, 2026.
Training hours are Monday through Friday from 8:00am-4:30pm CST; after training
shifts do change. Our department is open Monday-Friday 7:00am CT- 8:00pm CT, and
Saturdays from 9:00am CT - 3:00pm CT.
Key Accountabilities
Customer Service experience in a Healthcare related setting preferred
Excellent verbal and written communication skills
Able to deliver high quality service to Medica's members
Ability to interact with the team and support each other in dealing with
customer issues
Advanced ability to multi task and manage time efficiently is needed
An ability to identify process improvements, provide mentor and peer
feedback, and develop knowledge of multiple products and platforms
Demonstrated ability to learn quickly and respond well to a rapidly changing
industry and operational environment
Required Qualifications
High School Diploma, GED or equivalent; equivalent work experience will be
considered in lieu of educational requirement
2+ years of customer service experience
Schedules after training vary based on business need and may include:
8:00am-5:00pm CT
9:00am-5:30pm CT
9:30am-6:00pm CT
10:00am-6:30pm CT (shift differential incentives are offered for this later
shift)
10:30am-7:00pm CT (shift differential incentives are offered for this later
shift)
11:30am-8:00pm CT (shift differential incentives are offered for this later
shift)
Schedules may include Saturday shifts from 9:00am-3:00pm (CT) based on business
needs
This position is a Remote role. To be eligible for consideration, candidates
must have a primary home address located within any state where Medica is
registered as an employer - AR, AZ, FL, GA, IA, IL, KS, KY, MI, MN, MO, ND, NE,
OK, SD, TN, TX, VA, WI.
The full salary grade for this position is $34,100 - $53,200. While the full
salary grade is provided, the typical hiring salary range for this role is
expected to be between $33,300 - $43,680. Annual salary range placement will
depend on a variety of factors including, but not limited to, education, work
experience, applicable certifications and/or licensure, the position's scope and
responsibility, internal pay equity and external market salary data. In
addition to base compensation, this position may be eligible for incentive plan
compensation in addition to base salary. Medica offers a generous total rewards
package that includes competitive medical, dental, vision, PTO, Holidays, paid
volunteer time off, 401K contributions, caregiver services and many other
benefits to support our employees.
The compensation and benefits information is provided as of the date of this
posting. Medica’s compensation and benefits are subject to change at any time,
with or without notice, subject to applicable law.
Eligibility to work in the US: Medica does not offer work visa sponsorship for
this role. All candidates must be legally authorized to work in the United
States at the time of application. Employment is contingent on verification of
identity and eligibility to work in the United States.
We are an Equal Opportunity employer, where all qualified candidates receive
consideration for employment indiscriminate of race, religion, ethnicity,
national origin, citizenship, gender, gender identity, sexual orientation, age,
veteran status, disability, genetic information, or any other protected
characteristic.